At a Glance
- Tasks: Own the customer experience and deliver exceptional service throughout their journey.
- Company: Join a leading cleantech company focused on sustainability and innovation.
- Benefits: Fully remote role with competitive salary and opportunities for professional growth.
- Other info: Dynamic role with opportunities to influence product development and drive customer satisfaction.
- Why this job: Make a real impact by turning customers into lifelong advocates and driving success.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Ready to own the customer experience end-to-end? Our client is looking for an exceptional Customer Success Manager who thrives on building deep relationships, solving complex challenges, and turning customers into lifelong advocates. This is not a passive account management role — it’s a high-impact, hands-on position.
If you’re obsessed with delivering world-class service and love being the calm in the storm, then this role is for you.
What You’ll Do- Deliver White-Glove Service Across the Entire Customer Journey
- Own the post-sale handoff and act as the single, named point of contact.
- Lead a premium, structured onboarding experience that sets customers up for immediate success.
- Partner with internal teams — technical, operations, field services — to ensure flawless deployment and go-live.
- Be a Trusted Day-to-Day Partner
- Serve as the dedicated CSM for a portfolio of strategic accounts.
- Build proactive, long-term relationships with stakeholders from operations to the C-suite.
- Monitor account health, usage data, and network performance to anticipate issues before they arise.
- Lead Escalation Management with Confidence
- Own escalations from first signal to full resolution.
- Communicate clearly, drive urgency internally, and turn tough moments into trust-building wins.
- Run Insightful Quarterly Service Reviews (QSRs)
- Deliver compelling, data-driven QSRs that highlight value, performance, and ROI.
- Present executive-level insights: uptime, utilization, cost savings, sustainability impact.
- Use QSRs to align on goals, roadmap, and expansion opportunities.
- Drive Renewals, Expansion & Advocacy
- Own the renewal process with accuracy and foresight.
- Identify upsell and cross-sell opportunities through deep account knowledge.
- Cultivate customer champions for case studies, references, and industry advocacy.
- Be the Voice of the Customer
- Bring customer insights back to Product, Engineering, and Operations.
- Influence the roadmap and service delivery with clear, actionable feedback.
- Experience in Customer Success, Account Management, or similar roles — ideally in EV charging, energy tech, SaaS, or infrastructure.
- A genuine obsession with customer experience and outcomes.
- Exceptional communication skills — from exec-level presentations to on-site troubleshooting.
- Proven success managing complex enterprise accounts with measurable results (retention, expansion, CSAT, NPS).
- Strong analytical mindset with the ability to turn data into stories and decisions.
- Experience managing escalations with poise and urgency.
- Proficiency with CRM and CS tools (Salesforce, HubSpot, Gainsight, Totango, ChurnZero, etc.).
- A self-starter mentality — you don’t wait for the playbook; you build it.
Enterprise Customer Success Manager in Birmingham employer: yohrs.co.uk
Join a forward-thinking cleantech company that prioritises employee growth and fosters a collaborative, remote work culture. As an Enterprise Customer Success Manager, you will enjoy the flexibility of working from anywhere while being part of a team that values innovation and customer satisfaction. With opportunities for professional development and a commitment to sustainability, this role offers a meaningful career path in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can deliver that 'white-glove service' they’re after.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've turned challenges into opportunities for customers.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you note can reinforce your enthusiasm and keep you top of mind for the hiring team.
We think you need these skills to ace Enterprise Customer Success Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for customer success shine through. Share specific examples of how you've built relationships and solved challenges in previous roles. We want to see that you’re not just ticking boxes but genuinely care about delivering top-notch service.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Highlight your experience with enterprise accounts and any relevant tools like Salesforce or HubSpot. This shows us that you’ve done your homework and understand what we’re looking for.
Be Data-Driven:Since this role involves presenting insights and performance metrics, include quantifiable achievements in your application. Whether it’s retention rates or customer satisfaction scores, we love seeing numbers that tell a story about your impact in previous positions.
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through in your writing. Share your unique approach to customer success and how you handle challenges. Remember, we’re looking for someone who can build trust and rapport with our clients!
How to prepare for a job interview at yohrs.co.uk
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics related to customer success, like CSAT and NPS. Be ready to discuss how you've used these metrics in past roles to drive improvements and build relationships.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex challenges you've faced in previous positions and how you resolved them. Highlight your ability to remain calm under pressure and turn tough situations into positive outcomes.
✨Demonstrate Your Communication Prowess
Practice articulating your thoughts clearly and confidently. Since this role involves presenting insights to executives, consider preparing a mini-presentation on a relevant topic to showcase your skills.
✨Research the Company and Its Customers
Dive deep into the company's mission, values, and customer base. Understanding their products and services will help you tailor your responses and show that you're genuinely interested in contributing to their success.
