At a Glance
- Tasks: Own the customer experience and deliver exceptional service throughout their journey.
- Company: Join a leading cleantech company focused on sustainability and innovation.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to influence product development and drive customer satisfaction.
- Why this job: Make a real impact by turning customers into lifelong advocates and driving success.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Ready to own the customer experience end-to-end? Our client is looking for an exceptional Customer Success Manager who thrives on building deep relationships, solving complex challenges, and turning customers into lifelong advocates. This is not a passive account management role — it’s a high-impact, hands-on position.
If you’re obsessed with delivering world-class service and love being the calm in the storm, then this role is for you.
What You’ll Do- Deliver White-Glove Service Across the Entire Customer Journey
- Own the post-sale handoff and act as the single, named point of contact.
- Lead a premium, structured onboarding experience that sets customers up for immediate success.
- Partner with internal teams — technical, operations, field services — to ensure flawless deployment and go-live.
- Be a Trusted Day-to-Day Partner
- Serve as the dedicated CSM for a portfolio of strategic accounts.
- Build proactive, long-term relationships with stakeholders from operations to the C-suite.
- Monitor account health, usage data, and network performance to anticipate issues before they arise.
- Lead Escalation Management with Confidence
- Own escalations from first signal to full resolution.
- Communicate clearly, drive urgency internally, and turn tough moments into trust-building wins.
- Run Insightful Quarterly Service Reviews (QSRs)
- Deliver compelling, data-driven QSRs that highlight value, performance, and ROI.
- Present executive-level insights: uptime, utilization, cost savings, sustainability impact.
- Use QSRs to align on goals, roadmap, and expansion opportunities.
- Drive Renewals, Expansion & Advocacy
- Own the renewal process with accuracy and foresight.
- Identify upsell and cross-sell opportunities through deep account knowledge.
- Cultivate customer champions for case studies, references, and industry advocacy.
- Be the Voice of the Customer
- Bring customer insights back to Product, Engineering, and Operations.
- Influence the roadmap and service delivery with clear, actionable feedback.
- Experience in Customer Success, Account Management, or similar roles — ideally in EV charging, energy tech, SaaS, or infrastructure.
- A genuine obsession with customer experience and outcomes.
- Exceptional communication skills — from exec-level presentations to on-site troubleshooting.
- Proven success managing complex enterprise accounts with measurable results (retention, expansion, CSAT, NPS).
- Strong analytical mindset with the ability to turn data into stories and decisions.
- Experience managing escalations with poise and urgency.
- Proficiency with CRM and CS tools (Salesforce, HubSpot, Gainsight, Totango, ChurnZero, etc.).
- A self-starter mentality — you don’t wait for the playbook; you build it.
Enterprise Customer Success Manager in Basingstoke employer: yohrs.co.uk
Join a forward-thinking cleantech company that prioritises employee growth and fosters a collaborative, remote work culture. As an Enterprise Customer Success Manager, you will enjoy the flexibility of working from anywhere while being part of a team that values innovation and customer satisfaction. With opportunities for professional development and a commitment to sustainability, this role offers a meaningful career path in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can deliver that 'white-glove service' they’re after.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've turned customer challenges into wins. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. We want to see you succeed!
We think you need these skills to ace Enterprise Customer Success Manager in Basingstoke
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for customer success shine through. Share specific examples of how you've built relationships and solved challenges in previous roles. We want to see that you’re not just ticking boxes but genuinely care about delivering top-notch service.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Highlight your experience with enterprise accounts and any relevant tools like Salesforce or HubSpot. This shows us that you’ve done your homework and understand what we’re looking for.
Be Data-Driven:Since this role involves presenting insights and performance metrics, include quantifiable achievements in your application. Whether it’s retention rates or customer satisfaction scores, we love seeing numbers that tell a story about your impact in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at yohrs.co.uk
✨Know Your Customer Journey
Before the interview, dive deep into understanding the entire customer journey for the role. Familiarise yourself with how the company delivers its services and what makes their customer experience stand out. This will help you articulate how you can enhance that journey and show your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with clients in previous roles. Think about specific instances where you turned a challenging situation into a positive outcome. This will demonstrate your ability to be a trusted partner and advocate for customers, which is crucial for this position.
✨Be Data-Driven
Since the role involves presenting data-driven insights, come prepared with examples of how you've used data to drive decisions or improve customer outcomes. Highlight any metrics you've tracked, such as retention rates or customer satisfaction scores, and be ready to discuss how you can apply this analytical mindset in the new role.
✨Prepare for Escalation Scenarios
Think through potential escalation scenarios you might face in this role and how you would handle them. Be ready to discuss your approach to managing escalations with poise and urgency, as well as how you communicate effectively during tough moments. This will showcase your problem-solving skills and ability to maintain trust with clients.
