Senior Front of House/Receptionist

The Studio and The Vision Yogarise is a dynamic and inclusive yoga and Pilates studio committed to creating a welcoming space for everyone to connect, grow, and transform through the practice of yoga and Pilates. Rooted in the belief that yoga and Pilates is for all, we offer a diverse range of classes, workshops, and community events designed to inspire and support individuals on their wellness journey. With a focus on community, quality teaching, and innovation, Yogarise continues to evolve as a hub for yoga and Pilates enthusiasts of all levels.

As we look to maintain our high standards and friendly vibe, the Senior Front of House person will play a pivotal role in driving the culture of our studio and ensuring that our values are reflected in every aspect of our customer service.

Role Mission: "I'm passionate about helping cultivate a warm and inviting atmosphere, providing exceptional service to our community and making sure every person who visits feels part of our family."

Key Duties:

• Ensure the smooth day-to-day running of the studio and a customer-friendly environment with an optimal flow of customers, teachers and staff.
• Keep management informed of any issues and escalation in a timely manner.
• Maintain the FoH staff rota and ensure shifts are covered when team members are on holiday or require emergency cover.
• Assist in recruitment and training of new receptionists.
• Prepare a team meeting agenda and co-chair the meeting with the manager.
• Responsible for programming softplay sessions, overseeing private party bookings, ensuring timely payment for hire fees and managing party catering requests and refunding deposits.
• Manage customer queries about pricing, bookings and accounts.
• Deal with requests for refunds in line with company policies.
• Ensure that all customer queries receive a timely and friendly response.
• Maintain company policies and put in place regular checks to ensure we comply with all requirements.
• Manage the cleaning of all studios and props, ensuring that work is done to a high standard.
• Manage the procurement of necessary supplies, ensuring records are kept of all money spent.
• Monitor stock levels of all food, drink and cleaning supplies and prepare orders on a regular basis.

What are the 3-month goals for this role?

• Learn all procedures fully
• Have established a leadership position within the team
• Highly competent on Momence (Customer CRM system)

What are the 6-month goals for this role?

• To have cultivated a ‘can do’ culture within the QP FoH team
• Implemented new ideas
• Establish strong working relationship with existing management team

Skills & Experience:

• Proven experience in customer service or similar roles
• Good understanding of the wellness industry
• Exceptional organisational and motivational skills
• Excellent interpersonal and communication skills
• Passion for community building

Key personal attributes: ‘can do’ attitude, flexible, highly motivated, people person, fun, does mind getting their hands dirty, lead by example, keen to learn, ambitious.

The Yogarise Way: At Yogarise, our values extend beyond the practice of yoga. We are dedicated to:

• Community First: Building connections and fostering inclusivity.
• Excellence in Teaching: Providing top-quality yoga experiences.
• Innovation and Growth: Embracing change and seeking continuous improvement.
• Balance and Wellbeing: Supporting the health and happiness of our team and students.

We are looking for an individual who embodies these values and shares our commitment to creating an inspiring and supportive yoga community.

Benefits:

• Professional Development: Opportunities to grow and expand your skills within a dynamic environment.
• Community Perks: Complimentary yoga and pilates classes and access to workshops.
• Wellbeing Support: A supportive and inclusive workplace culture.

Thank you for considering joining the Yogarise family. We are an equal opportunities employer, dedicated to creating a diverse and inclusive environment where everyone is valued and supported.