At a Glance
- Tasks: Be the face of our restaurant, ensuring every guest has an amazing experience.
- Company: Join a vibrant team at a leading Japanese restaurant chain with global presence.
- Benefits: Enjoy free food, flexible hours, and support for professional qualifications.
- Other info: Opportunities for career growth and a chance to win a trip to Japan!
- Why this job: Work in a fun environment while sharing your passion for delicious Japanese cuisine.
- Qualifications: Previous restaurant experience and a positive, can-do attitude.
The predicted salary is between 20000 - 25000 £ per year.
We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour‑coded dishes which made our name. We're all about fresh, flavoursome, authentic Japanese food. Sushi is what we're famous for, but we also have a mouth‑watering range of hot street food available - from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre‑pack sushi in most major UK supermarkets.
About You
We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey. Our people are at the heart of what we do:
- You will be a role model, have an appetite for success and a real thirst for delivering exceptional results.
- You will be ambitious and hungry to learn.
- You will always strive to do your best.
- You will be enthusiastic and have a positive disposition.
- You will embrace challenges head on, with a willing can‑do attitude.
- You will want to be part of our success story.
You will be the face and point of contact for all our customers to see, ensuring their experience is a great one. A bubbly disposition with a willingness to go the extra mile for our customers. Previous background in a similar restaurant environment. Welcoming and greeting all customers that visit or contact our restaurant for reservations and booking. Ensuring you are up to date with product knowledge of all our dishes. Promoting our menus to maximise sales opportunities. Maintaining a safe environment for all our customers including Health & Safety, Hygiene controls and allergens intolerances. You will complete all training to be fully aware how to maintain a safe environment for our Team & Guests. You will have a strong knowledge of all our products to be able to deliver highest standard of service to the guests. You will be on the lookout to upsell to increase sales and drive repeat business. You will be part of the YO! Team, a real team player who enjoys supporting the rest of your team in the running and serving customers with a smile. You will keep yourself well informed of what’s going on and what’s new to YO! by regularly checking YO! 360, attending Team Meetings and interacting with Team Briefs. You will work as a team aiming to deliver an exceptional guest experience across each & every shift. You will be aware of how you can contribute to the success of your restaurant and its profitability. You will be committed to the safety of our Team & Guests within the restaurant. You will complete all cleaning tasks in a timely manner as prescribed in Trail app.
We're proud to offer:
- Fantastic working hours
- Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu
- Grow with YO! - we will pay for you to achieve professional qualifications (up to Degree level) whilst you work
- Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line
- Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform
- 50% off your food every time you dine with us for you and 3 friends
- Award-winning sustainability initiatives - We're committed to delivering progress against 9 UN sustainability goals, just some of the actions we've already taken include: 100% of all Salmon sourced from certified sustainable sources, Zero use of Species classed as MCS 'Fish to Avoid', 1/3 rd of our Restaurant menu is plant‑led and we are proud member of the Global Tuna Alliance
- Free trip to Japan! - our Annual Awards ceremony celebrates your success - with the winners being awarded a trip to Japan
- Job security - Joining an award‑winning, globally expanding business gives you the opportunity to grow your career alongside us
About us
Come roll with us and be part of something big. Celebrate global success across:
- Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)
- Our Taiko manufacturing and distribution centre
- 63 YO! restaurants
- 3700 locations globally
- From Hawaii to Aberdeen
Our Values
Own it, Care About It, Make it Exceptional, Win Together
Ready to Roll? Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...
Front-of-House Guest Experience Champion - Free Food in Royal Leamington Spa employer: Yo
At YO!, we pride ourselves on being an exceptional employer that values our team members as the heart of our success. With fantastic benefits like free food, professional growth opportunities, and a commitment to employee wellbeing, we foster a vibrant work culture where passion for food and customer service thrives. Join us in a dynamic environment where you can grow your career while enjoying unique perks, including a chance to win a trip to Japan!
StudySmarter Expert Advice🤫
We think this is how you could land Front-of-House Guest Experience Champion - Free Food in Royal Leamington Spa
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their menu and understand their values. This way, you can show your passion for their food and culture, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your people skills! As a Front-of-House Guest Experience Champion, you'll be the face of the restaurant. Role-play with friends or family to nail your greeting and upselling techniques. A bubbly disposition goes a long way!
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for food and customer service shine through. Share personal stories about your experiences in similar roles and how you went the extra mile for customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your excitement about the role. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Front-of-House Guest Experience Champion - Free Food in Royal Leamington Spa
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Share your favourite dishes and why you’re excited about working with us. We want to see that enthusiasm!
Be Yourself:We’re looking for dynamic individuals, so don’t be afraid to show your personality in your application. Use a friendly tone and let us know what makes you unique. We love a bubbly disposition!
Highlight Relevant Experience:If you've worked in a restaurant before, make sure to mention it! Talk about your previous roles and how they’ve prepared you to deliver exceptional guest experiences. We value your background!
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It’s the best way to ensure we see your amazing skills and passion for joining the YO! team!
How to prepare for a job interview at Yo
✨Know Your Menu Inside Out
Make sure you’re familiar with the dishes on offer, especially the sushi and hot street food. Being able to talk passionately about your favourite dishes will show your enthusiasm and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples from your previous experience where you went above and beyond for customers. Highlighting your bubbly disposition and willingness to go the extra mile will demonstrate that you embody the spirit of a Front-of-House Guest Experience Champion.
✨Embrace the Team Spirit
This role is all about teamwork, so be ready to discuss how you’ve supported your colleagues in past roles. Share stories that showcase your ability to work collaboratively and contribute to a positive team environment.
✨Demonstrate Your Can-Do Attitude
Be prepared to discuss challenges you've faced and how you tackled them. Showing that you embrace challenges with a positive attitude will resonate well with the company’s values and their focus on delivering exceptional results.
