At a Glance
- Tasks: Coordinate onboarding journeys and ensure exceptional service delivery for new customers.
- Company: Join Yo, an award-winning Telecoms company with a vibrant team culture.
- Benefits: Enjoy 25 days annual leave, flexible hours, and exciting incentives like trips to Dubai.
- Other info: Opportunities for career growth and continuous learning in a dynamic environment.
- Why this job: Be part of a fast-growing team making a real impact in customer success.
- Qualifications: Experience in project coordination and excellent communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Job Description
At Yo, we’re a fast-growing Telecoms company, where we've held the title of an ‘Outstanding’ rated company for six consecutive years, as well as being awarded the best UK Telecoms company to work for in 2026 by Best Companies!
We’re a team of collaborative, high-energy and supportive individuals who prioritise customer success.
We’re scaling fast, and are now looking to expand our Service Delivery team to support our continued growth and delivery of exceptional onboarding and service experience to our customers.
As our Project Coordinator, you would be responsible for ...
- Coordinating and delivering the onboarding and implementation journey for new customers
- Managing onboarding as a structured service delivery project, ensuring milestones and timelines are met
- Acting as a key point of contact between customers, engineers, and internal teams
- Communicating clearly with customers so they are informed and confident at every stage
- Ordering and coordinating equipment to customer sites ready for installation
- Ensuring all information, equipment, and access requirements are in place ahead of delivery
- Providing outstanding service, including courtesy check-in calls to ensure customers are happy with their telephone and broadband setup
- Supporting the successful delivery of projects within a Saa S / technology environment
- Building knowledge across multiple technologies and services
- Taking a proactive, responsive approach to work
- Seeing challenges as opportunities and act with optimism
- Working as part of the wider Yo team and actively take part in Yo life
What we’re looking for ...
Experience in project coordination, service delivery, or implementation, ideally within a Saa S or technology-led business
- Proven experience delivering customer-facing projects or onboarding journeys
- Strong administrative and organisational skills
- Excellent customer service and communication skills
- Comfortable managing multiple tasks, timelines, and stakeholders
- A proactive mindset with attention to detail
Our job perks include ...
- 25 days annual leave + bank holidays
- An additional day of annual leave each year (up to 5 years)
- Got an appointment? Use your 10 hours of My Time allowance
- 2 paid volunteering days
- Creating lifelong friends with our amazing workforce
- Casual dress code
- Service rewards after 1 year
- Incentives to destinations like Dubai, skiing, and more
- Our career perks
- Funding for courses and qualifications
- Clear and structured progression plans
- Continuous business growth for an exciting future
- Opportunities to grow your role as the business evolves
- Office hours
- (This is a fully office-based role)
- Monday–Thursday: 8:30am–5:30pm
(Hit your targets and enjoy early finishes — plus a few treats to help you wind down for the weekend)
Application question(s)
• Do you have the Right to Work in the UK without sponsorship?
Experience
- Saa S: 2 years (preferred)
- Onboarding: 2 years (required)
- Customer Service: 2 years (required)
- Job Type: Full-time
- Work Location: In person
- #J-18808-Ljbffr
Project Coordinator in Southampton employer: Yo Telecom
At Yo, we pride ourselves on being an outstanding employer, recognised for our exceptional work culture and commitment to employee growth. With generous benefits like 25 days of annual leave, additional MyTime allowances, and opportunities for professional development, we foster a supportive environment where team members can thrive. Join us in our vibrant office, where collaboration and customer success are at the heart of everything we do, and enjoy unique perks that make working here truly rewarding.
