At a Glance
- Tasks: Lead the guest experience and ensure every customer leaves with a smile.
- Company: Join a globally expanding restaurant chain known for authentic Japanese cuisine.
- Benefits: Enjoy free meals, professional qualifications, and discounts on gym memberships and cinema tickets.
- Other info: Opportunity for career growth and a chance to win a trip to Japan!
- Why this job: Be part of a vibrant team and make a real impact on customer experiences.
- Qualifications: Previous experience in a restaurant environment and a positive, can-do attitude.
The predicted salary is between 22000 - 26000 £ per year.
We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name. We're all about fresh, flavoursome, authentic Japanese food. Sushi is what we're famous for, but we also have a mouth-watering range of hot street food available - from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami.
About You
- You will be a role model, have an appetite for success and a real thirst for delivering exceptional results.
- You will be ambitious and hungry to learn.
- You will always strive to do your best.
- You will be enthusiastic and have a positive disposition.
- You will embrace challenges head on, with a willing can-do attitude.
- You will want to be part of our success story.
You will be the face and point of contact for all our customers to see, ensuring their experience is a great one. A bubbly disposition with a willingness to go the extra mile for our customers. Previous background in a similar restaurant environment. Welcoming and greeting all customers that visit or contact our restaurant for reservations and booking. Ensuring you are up to date with product knowledge of all our dishes. Promoting our menus to maximise sales opportunities. Maintaining a safe environment for all our customers including Health & Safety, Hygiene controls and allergens intolerances.
You will complete all training to be fully aware how to maintain a safe environment for our Team & Guests. You will have a strong knowledge of all our products to be able to deliver the highest standard of service to the guests. You will be on the lookout to upsell to increase sales and drive repeat business. You will be part of the YO! Team, a real team player who enjoys supporting the rest of your team in the running and serving customers with a smile. You will keep yourself well informed of what’s going on and what’s new to YO! by regularly checking YO! 360, attending Team Meetings and interacting with Team Briefs. You will work as a team aiming to deliver an exceptional guest experience across each & every shift. You will be aware of how you can contribute to the success of your restaurant and its profitability. You will be committed to the safety of our Team & Guests within the restaurant. You will complete all cleaning tasks in a timely manner as prescribed in Trail app.
We're proud to offer:
- Fantastic working hours
- Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu.
- Grow with YO! - we will pay for you to achieve professional qualifications (up to Degree level) whilst you work.
- Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line.
- Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform.
- 50% off your food every time you dine with us for you and 3 friends.
- Award-winning sustainability initiatives - We're committed to delivering progress against 9 UN sustainability goals.
- Free trip to Japan! - our Annual Awards ceremony celebrates your success - with the winners being awarded a trip to Japan.
- Job security - Joining an award‑winning, globally expanding business gives you the opportunity to grow your career alongside us.
About us: Come roll with us and be part of something big. Celebrate global success across:
- Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)
- Our Taiko manufacturing and distribution centre
- 63 YO! restaurants
- 3700 locations globally
Our Values: Think like an owner. Be passionate. Speak openly. Move fast, together. Ready to Roll? Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way.
Front-of-House Guest Experience Lead in Manchester employer: YO! Sushi
At YO!, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates teamwork and personal growth. Located in the heart of Manchester's Selfridges Trafford, our Front-of-House Guest Experience Lead role provides fantastic benefits including free meals, professional development opportunities, and a commitment to employee wellbeing. Join us to be part of a globally expanding business that values sustainability and rewards your hard work with unique experiences like a trip to Japan!
StudySmarter Expert Advice🤫
We think this is how you could land Front-of-House Guest Experience Lead in Manchester
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their values, menu, and any recent news. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your people skills! As a Front-of-House Guest Experience Lead, you'll be the face of the restaurant. Role-play with friends or family to nail that bubbly disposition and can-do attitude.
✨Tip Number 3
Be prepared to showcase your product knowledge. Brush up on the menu and think about how you can upsell dishes. This will impress your interviewers and show you're ready to drive sales.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen to join our team and be part of our success story.
We think you need these skills to ace Front-of-House Guest Experience Lead in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your bubbly disposition shine through! We want to see your enthusiasm and positive attitude, so don’t be afraid to show us who you are.
Know Your Stuff:Make sure you’re up to date with our menu and product knowledge. Mentioning specific dishes or your favourite YO! food can really impress us and show that you’re genuinely interested in the role.
Highlight Team Spirit:We love team players! In your application, share examples of how you’ve supported your colleagues in previous roles. This shows us you’re ready to contribute to our success story.
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you rolling with us!
How to prepare for a job interview at YO! Sushi
✨Know Your Menu Inside Out
Make sure you’re familiar with all the dishes on the menu, especially the sushi and hot street food. Being able to discuss the flavours and ingredients confidently will impress your interviewers and show that you're ready to promote the menu effectively.
✨Show Off Your Customer Service Skills
Prepare examples from your previous experience where you went above and beyond for customers. Highlighting your bubbly disposition and can-do attitude will demonstrate that you’re the perfect fit for creating exceptional guest experiences.
✨Embrace Team Spirit
Be ready to talk about how you’ve worked as part of a team in the past. Share stories that showcase your ability to support colleagues and contribute to a positive working environment, as teamwork is key in delivering great service.
✨Stay Updated and Engaged
Mention how you plan to keep yourself informed about new products and company updates. Showing that you’re proactive about learning and engaging with the team will reflect your commitment to the restaurant's success and your own growth.
