At a Glance
- Tasks: Lead the guest experience and ensure every customer leaves happy.
- Company: Join a vibrant restaurant chain known for authentic Japanese cuisine.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with a focus on personal development.
- Why this job: Be the face of our brand and create memorable dining experiences.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Operations - Manchester Selfridges Trafford
We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name. We're all about fresh, flavoursome, authentic Japanese food. Sushi is what we're famous for, but we also have a mouth-watering range of hot street food available - from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre-pack sushi in most major UK supermarkets.
About You
- You will be a role model, have an appetite for success and a real thirst for delivering exceptional results.
- You will be ambitious and hungry to learn.
- You will always strive to do your best.
- You will be enthusiastic and have a positive disposition.
- You will embrace challenges head on, with a willing can-do attitude.
- You will want to be part of our success story.
- You will be the face and point of contact for all our customers to see, ensuring their experience is a great one.
- A bubbly disposition with a willingness to go the extra mile for our customers.
- Previous background in a similar restaurant environment.
- Welcoming and greeting all customers that visit or contact our restaurant for reservations and booking.
- Ensuring you are up to date with product knowledge of all our dishes.
- Promoting of our menus to maximise sales opportunities.
- Maintaining a safe environment for all our customers including Health.
Front-of-House Guest Experience Lead employer: YO! Sushi
As a Front-of-House Guest Experience Lead at our vibrant Manchester Selfridges Trafford location, you will be part of a dynamic team that prides itself on delivering exceptional Japanese cuisine and outstanding customer service. We foster a supportive work culture that encourages personal growth and development, offering training opportunities to enhance your skills in a fast-paced environment. Join us and enjoy the unique advantage of working in a bustling retail hub, where your contributions directly impact our guests' experiences and our restaurant's success.
StudySmarter Expert Advice🤫
We think this is how you could land Front-of-House Guest Experience Lead
✨Tip Number 1
Get to know the company inside out! Research their menu, values, and what makes them tick. This way, when you walk in for that interview, you can show off your knowledge and passion for their food and culture.
✨Tip Number 2
Practice your people skills! As a Front-of-House Guest Experience Lead, you'll be the face of the restaurant. Role-play with friends or family to nail down how you’ll greet customers and handle any tricky situations with a smile.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional, reflecting the vibrant atmosphere of the restaurant while still being comfortable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front-of-House Guest Experience Lead
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for fresh and authentic Japanese cuisine shine through. We want to see that you’re not just looking for a job, but that you genuinely care about the food we serve and the experience we create for our guests.
Be Yourself:We’re all about personality! Don’t be afraid to let your bubbly disposition come through in your writing. Share a bit about who you are and how your positive attitude can contribute to our team and enhance our customers' experiences.
Highlight Relevant Experience:If you've worked in a similar restaurant environment before, make sure to mention it! Talk about your previous roles and how they’ve prepared you to be the face of our restaurant. We love seeing how your background aligns with what we do.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at YO! Sushi
✨Know Your Menu Inside Out
Make sure you’re familiar with the dishes on offer, especially the sushi and hot street food. Being able to talk passionately about the flavours and ingredients will impress your interviewers and show that you’re genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your previous experience where you went above and beyond for customers. This role is all about creating a fantastic guest experience, so highlight your bubbly personality and willingness to help.
✨Embrace the Can-Do Attitude
Demonstrate your enthusiasm and positive disposition during the interview. Share stories of how you’ve tackled challenges in the past and how you maintain a proactive approach in fast-paced environments.
✨Dress to Impress
First impressions matter! Dress smartly and appropriately for the restaurant environment. A polished appearance shows that you take the opportunity seriously and are ready to represent the brand well.
