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For Companies At a Glance
- Tasks: Join our team to create amazing guest experiences and maintain a vibrant restaurant atmosphere.
- Company: YO! Sushi is a global brand serving authentic Japanese cuisine with a focus on guest service.
- Benefits: Enjoy perks like 50% off food, gym discounts, and support for professional qualifications.
- Why this job: Be part of a fun, dynamic team while contributing to sustainability and global success.
- Qualifications: Previous restaurant experience and a positive attitude are essential; we value ambition and teamwork.
- Other info: Top performers can win a free trip to Japan at our Annual Awards ceremony.
Overview
YO! Sushi is a global restaurant brand known for fresh, flavoursome, authentic Japanese food and a passion for guest service. We burst onto the restaurant scene in 1997 and continue to grow with over 70 restaurants and numerous kiosks worldwide. This role focuses on delivering a safe, welcoming, and high-standard guest experience.
Responsibilities
- Maintaining a safe environment for all customers, including health & safety, hygiene controls and addressing allergens intolerances
- Completing training to be fully aware of how to maintain a safe environment for the team and guests
- Maintaining strong product knowledge to deliver the highest standard of service
- Upselling to increase sales and drive repeat business
- Being a team player within the YO! Team and supporting colleagues in running and serving customers with a smile
- Staying informed about YO! updates by regularly checking YO! 360, attending Team Meetings and interacting with Team Briefs
- Working as a team to deliver an exceptional guest experience across every shift
- Contributing to the restaurant’s success and profitability
- Committing to the safety of our team and guests within the restaurant
- Completing all cleaning tasks in a timely manner as prescribed in the Trail app
Qualifications & Attributes
- Previous background in a similar restaurant environment
- Welcoming and greeting all customers visiting or contacting the restaurant for reservations
- Up-to-date product knowledge of all dishes
- Ambitious and hungry to learn with a positive, can-do attitude
- Excellent customer-facing demeanor, including a bubbly disposition and willingness to go the extra mile
- Ability to be the face and point of contact for customers and ensure their experience is positive
Benefits & Growth
- Grow with YO! — we may support professional qualifications (up to Degree level) while you work
- Support services for physical, mental and financial wellbeing, including private medical health plan and 24/7 Employee Assistance Line
- Discounted gym membership, cinema tickets, dining out and other offers via our reward platform
- 50% off your food when you dine with us, for you and up to 3 friends
- Award-winning sustainability initiatives, including commitments to responsible sourcing and plant-led options
- Free trip to Japan as part of the Annual Awards ceremony for top performers
- Job security within an award-winning, globally expanding business
About Us
Come roll with us and be part of something big. Celebrate global success across: over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento), our Taiko manufacturing and distribution centre, 63 YO! restaurants, 50 major retail partners, and 3700 locations globally from Hawaii to Aberdeen. Our values are: Own it, Care About It, Make it Exceptional, Win Together.
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Team Member FoH employer: YO! Sushi UK Ltd
Contact Detail:
YO! Sushi UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member FoH
✨Tip Number 1
Familiarise yourself with YO! Sushi's menu and values. Understanding their dishes and commitment to sustainability will not only impress during your interview but also show your genuine interest in the brand.
✨Tip Number 2
Practice your customer service skills. Since this role is all about delivering an exceptional guest experience, think of scenarios where you can demonstrate your ability to handle various customer interactions positively.
✨Tip Number 3
Network with current or former employees of YO! Sushi. They can provide valuable insights into the company culture and what it takes to succeed in the role, which can give you an edge during the hiring process.
✨Tip Number 4
Show your enthusiasm for teamwork. Highlight experiences where you've successfully collaborated with others, as being a team player is crucial in this role. This will resonate well with the values of YO! Sushi.
We think you need these skills to ace Team Member FoH
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Team Member FoH position at YO! Sushi. Tailor your application to highlight relevant experiences.
Showcase Customer Service Skills: Emphasise your customer-facing experience in your CV and cover letter. Provide specific examples of how you've gone the extra mile for customers in previous roles, as this is crucial for the position.
Highlight Teamwork Experience: Since being a team player is essential, mention any past experiences where you successfully collaborated with colleagues. This could include working in busy restaurant environments or participating in team projects.
Express Your Passion: Convey your enthusiasm for Japanese cuisine and the hospitality industry in your application. A positive, can-do attitude is key, so let your personality shine through in your writing.
How to prepare for a job interview at YO! Sushi UK Ltd
✨Know Your Menu
Familiarise yourself with the menu and ingredients before the interview. Being able to discuss specific dishes and their flavours will show your enthusiasm for the role and help you stand out.
✨Demonstrate Team Spirit
Prepare examples of how you've worked effectively in a team. YO! Sushi values collaboration, so showcasing your ability to support colleagues and contribute to a positive atmosphere will be beneficial.
✨Emphasise Customer Service Skills
Think of instances where you've gone above and beyond for customers. Highlighting your customer-facing experience and bubbly disposition will align well with the company's focus on exceptional guest experiences.
✨Show Your Passion for Learning
Express your eagerness to learn and grow within the company. Mention any relevant training or qualifications you're interested in pursuing, as this aligns with YO! Sushi's commitment to employee development.