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- Tasks: Assist Personal Shoppers with customer service, order issues, and administrative tasks.
- Company: Join NET-A-PORTER, the leading luxury fashion retailer known for its curated designer collections.
- Benefits: Enjoy flexible working, staff discounts, private healthcare, and performance bonuses.
- Why this job: Be part of a fun, supportive team while gaining experience in the luxury fashion industry.
- Qualifications: Looking for a positive team player with sales experience and a passion for fashion.
- Other info: This is an entry-level position based in Westfield, London, with hybrid work options.
The predicted salary is between 28800 - 43200 £ per year.
NET-A-PORTER delivers incredible fashion for incredible women. As the world\’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.
The NET-A-PORTER team are now seeking a talented Assistant Personal Shopper to join the team based in our offices in Westfield, London on a fixed term basis. Reporting into the Personal Shopping Assistant Manager
Location: London Westfield
Reporting into: Personal Shopping Assistant Manager
Besides a competitive salary, we can offer you:
- Performance bonus schemes dependant on the type of role you are in
- A pension that both you and the company contribute too
- A portal with an array of discounts on things like theme park and cinema tickets
- Our famous staff discount along with exclusive staff sales
- Private healthcare for you and your family
- Flexible working
- A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you\’ll be doing:
- Provide a full customer service
- Resolve all daily order issues, returns, stock discrepancies etc
- Liaise with all relevant departments to resolve issues promptly and follow up until completion
- Manage all aspects of administration for designated Personal Shoppers (x2)
- Escalate complaints to the Personal Shopping Assistant Manager
- Support the Personal Shopper to close sales
- Help with creating dedicated emails for our customers with product images, product details, and pricing
- Outline the service benefits to unengaged customers and make sure the Personal Shoppers follow up with an email/phone call
- Create customer profiles for the team in order to offer the right product
- Ad-hoc stock search and check stock levels of key products
- Help the Personal Shopper with stock requests for internal and external customers\’ appointments
- Arrange samples to be sent to head office in Westfield and help with the setting up and clearing of our EIP fitting rooms
- Organise and check stock for consignment deliveries to key customers
- Assist with events set up, participation and take down
- Process orders, pre-orders and reservations of product when needed
- Look after a Personal Shopper\’s customers when on holiday/absent
- Customers list admin maintenance
The type of person we are looking for:
- A flexible, positive and a keen team player
- Previous experience in a sales environment
- Strong interest in Fashion
- Passion for delivering exceptional customer service
- The aptitude to go above and beyond at all times, for both internal and external customers
- Exceptional communication skills are essential
- Proficiency in building positive and influential internal relationships with other teams, to ensure support with prompt resolution of issues
- Regular glowing customer feedback
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Entry levelWorkplace Type: Hybrid #J-18808-Ljbffr
Personal Shopper Assistant employer: YNAP GROUP
Contact Detail:
YNAP GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopper Assistant
✨Tip Number 1
Familiarise yourself with NET-A-PORTER's product range and their approach to sustainability. Understanding their values and offerings will help you connect better with the team during interviews and demonstrate your genuine interest in the brand.
✨Tip Number 2
Network with current or former employees of NET-A-PORTER on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and the role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from your past experiences. Think of specific situations where you went above and beyond for a customer, as this aligns perfectly with the expectations for the Personal Shopper Assistant role.
✨Tip Number 4
Stay updated on current fashion trends and luxury brands. Being knowledgeable about the latest styles and designers will not only impress during interviews but also show that you are passionate about the industry, which is crucial for this position.
We think you need these skills to ace Personal Shopper Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Personal Shopper Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and sales. Highlight any previous roles in fashion or retail, and emphasise your communication skills and ability to work in a team.
Write a Strong Cover Letter: In your cover letter, express your passion for fashion and exceptional customer service. Mention specific examples of how you've gone above and beyond for customers in past roles, and explain why you want to work at NET-A-PORTER.
Showcase Your Fashion Knowledge: Demonstrate your understanding of current fashion trends and brands in your application. This could be through mentioning specific designers or styles you admire, showing that you are engaged with the industry.
How to prepare for a job interview at YNAP GROUP
✨Show Your Passion for Fashion
Make sure to express your genuine interest in fashion during the interview. Share your favourite designers, trends, or even personal shopping experiences that highlight your enthusiasm for the industry.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to resolve issues and create positive experiences, as this is crucial for a Personal Shopper Assistant.
✨Familiarise Yourself with NET-A-PORTER
Research NET-A-PORTER's brand values, product offerings, and sustainability initiatives. Being knowledgeable about the company will show your commitment and help you align your answers with their mission.
✨Practice Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your problem-solving skills and ability to liaise with different departments.