Creative Services Project Manager

NET-A-PORTER and MR PORTER both champion unparalleled customer service, offering express worldwide shipping to more than 170 countries, including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia, and Singapore. They provide a seamless shopping experience across all devices, luxurious packaging, easy returns, and a multi-lingual customer care and personal shopping team available 24/7, 365 days a year. As pioneers of personal shopping and client relations services for the digital era since 2000, NET-A-PORTER & MR PORTER continue to innovate with virtual styling, invitation-only digital exclusives, and specialized offers for EIPs (Extremely Important People), their most loyal customers. Both brands are part of the YOOX NET-A-PORTER GROUP.

You will serve as the primary contact for all campaigns delivered by the Creative Services team to clients and the wider business. This integral role ensures all outputs are delivered timely, efficiently, and within budget.

Location: Our Westfield office in Shepherd\’s Bush (Hybrid)

Team: Creative Services, Brand Partnerships

Besides a competitive salary, we offer:

• Performance bonus schemes based on role
• A pension plan with contributions from both you and the company
• A portal with discounts on theme park and cinema tickets
• Staff discount and exclusive staff sales
• Private healthcare for you and your family
• Flexible working arrangements
• A supportive, fun, and caring team environment

Responsibilities include:

• Project scope definition and timeline planning from campaign conception to delivery
• Cross-disciplinary project management involving multiple teams and external clients, including Art Direction, Design, Ad Operations, Editorial, Copy, Production, Translations, Marketing, and Merchandising
• Clear communication with external clients regarding content, decisions, timelines, and project status
• Managing the overall content plan, including timings and deliverables
• Ensuring all creative projects are on-brand and of high quality
• Gathering requirements from departments and communicating stakeholder decisions effectively
• Monitoring campaign product deliveries and managing timelines
• Managing channel inventory and timings with channel owners
• Delivering final assets for campaign launch across channels
• Sharing live campaign content with clients

Ideal candidate profile:

• Experience in project management within a business environment
• Confident trouble-shooter and mediator
• Detail-oriented, deadline-driven, with strong organizational skills
• Excellent oral and written communication skills
• Ability to prioritize and multitask
• Proficiency in Microsoft Word, Excel, Trello
• Experience working with luxury clients and managing external stakeholders
• Experience in managing multi-platform campaigns is advantageous but not essential
• Strong team player capable of building trusted relationships internally

YOOX NET-A-PORTER GROUP is an equal opportunities employer, welcoming applicants from diverse backgrounds. We celebrate diversity and are committed to providing reasonable adjustments for applicants with disabilities. If needed, please inform us of any accommodations required during the application process.

Experience Level: Mid-Senior level

Workplace Type: Hybrid

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