Company Description YMF Car Parts Ltd is an automotive business that supplies car parts, consumables, tools, paint, and valeting and detailing products to a wide range of customers. Based in North Yorkshire, United Kingdom, the company supports both trade and retail clients with reliable, competitively priced products. Team members work in a fast-paced environment that focuses on product knowledge, accuracy, and customer satisfaction. Joining YMF Car Parts Ltd offers an opportunity to develop expertise in the automotive sector while contributing to a lovally owned, growing, customer-focused organisation.
Role Description
The Sales Advisor role is a full-time, on-site position located in Thirsk. Day-to-day responsibilities include serving customers at the counter and over the phone, providing product advice, processing orders, and handling payments accurately. The role involves accurately looking up correct parts from OE catalogues, checking stock availability, booking parts to the customer and arranging special orders when required. The Sales Advisor will respond to customer inquiries, resolve issues promptly, and maintain a professional, welcoming environment. Additional tasks may include supporting colleagues and contributing to sales targets and store performance.
Attributes required:
- Strong interpersonal skills and the ability to build positive, professional relationships with customers and colleagues.
- Clear, confident communication skills for face-to-face, telephone, and written interactions.
- Proven customer service skills, including active listening, problem-solving, and a helpful, solution-focused approach.
- Sales experience or aptitude, with the ability to identify customer needs and recommend suitable products.
- Basic understanding or willingness to learn quickly; prior experience in an automotive environment is an advantage but not essential.
- Good numeracy, attention to detail, and accuracy when processing orders, payments, and stock information.
- Ability to work on-site in Thirsk on a full-time basis.
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