At a Glance
- Tasks: Support young people in housing, empowering them towards independence and positive change.
- Company: Join a respected charity dedicated to helping vulnerable individuals thrive.
- Benefits: Enjoy discounted childcare, gym access, and generous annual leave.
- Other info: Flexible working hours and a commitment to equality and inclusion.
- Why this job: Make a real difference in the lives of young people in your community.
- Qualifications: NVQ Level 3 or equivalent in housing, social work, or youth work preferred.
The predicted salary is between 30940 - 30940 £ per year.
Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.
We are recruiting for a Housing Support Officer to join our Housing team. The successful candidate will be responsible for providing high-quality housing-related support to young people and residents, empowering them to make positive changes, build independence, and successfully move towards independent living.
Excellent communication and problem-solving skills are essential, as the role involves liaising with external agencies, managing challenging behaviours, and responding to incidents effectively. You should have experience working with vulnerable individuals, such as young people or adults with complex needs, and be confident in promoting independence while maintaining appropriate boundaries.
We are looking for someone to support residents in maintaining their accommodation to a good standard while ensuring accurate and timely record-keeping in line with regulatory and organisational requirements. Above all, they will be committed to empowering residents to build essential life skills, achieve greater stability, and progress towards independent living.
The role requires someone with a minimum NVQ Level 3 standard qualification or equivalent in housing, social work or youth work or willing to complete alongside their job role within the next twelve months. It would be desirable for the successful candidate to have a full driving license with valid business use insurance.
Working Hours: 35 hours per week, typically worked Monday to Friday. Shifts may include 8:00 AM - 4:00 PM, 9:00 AM - 5:00 PM, 11:00 AM – 7:00 PM and 1:00 PM - 9:00 PM, with flexibility when necessary.
Salary: £30,940 per annum
Key responsibilities:
- Induct residents into their accommodation: ensuring the terms of the License agreement is understood and all health and safety matters are fully explained, evidenced via Resident Induction Checklist.
- Understand and adhere to the Resident Journey policy and Resident journey guide for Housing staff, which includes the Statement of Purpose.
- Provide key 1-2-1 and group support to residents as well as other housing duties, including supporting residents to appointments, assessments and meetings.
- Update supporting documents including support plan, room checks, Outcome Star, Safety Risk Management Plans, Grab Packs, Move on plans, Personal Profiles and any other requested document within the required process.
- Document accurate records on the computerised data systems (Pyramid, Outcome Star, Log it) including providing statistics and reports as directed by Senior Management Team, including case studies.
- Confident in lone-working and adhere to the lone-working policy.
- Provide trauma informed support and take part in restorative practice.
- Provide support for all residents at YMCA accommodation and support residents with resettlement including Move on plans.
- Take responsibility for the safety of all residents and adhere to procedures regarding contacting on-call staff, as and when required for emergency situations.
- Have a full understanding of fire safety and evacuation procedures.
- Adhere to all items, actions and matters within the Resident Journey Programme (RJP) policy, including providing support and assistance to the Housing Support Manager.
- Maintain the House rules and refer to Behaviour Management policy and other relevant housing policies.
- Be responsible and proactive in safeguarding adults, young people, and children at risk of harm in accordance with policies, procedures, along with local and national framework.
- Develop and maintain a good working knowledge of current welfare benefits and rights and entitlements of children and care leavers.
- Promote and facilitate positive engagements and activities for residents on a monthly basis.
We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community. If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferable. You may be just the right candidate.
BENEFITS:
- Be part of a long-standing and well-respected charity
- Discounted childcare for permanent employees
- Gym membership and free access to all leisure facilities for permanent employees
- Eligibility for Blue Light Discount Retail Card
- Cycle to Work Scheme
- 6.6 weeks annual leave which increases after 2 years continuous service
- Free access to our Employee Assistance Programme
- An inclusive workplace
We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
If you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk
YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.
Housing Support Officer in Redhill employer: YMCA
YMCA DownsLink Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Brighton and Hove. With a strong commitment to employee growth, we offer comprehensive training and development opportunities, ensuring our staff are equipped to make a meaningful impact in the lives of young people. Our culture prioritises collaboration and respect, making it a rewarding place to work for those passionate about supporting vulnerable communities.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Officer in Redhill
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at YMCA.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from YMCA!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like YMCA, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at YMCA or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Support Officer in Redhill
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to YMCA:Before hitting send, make sure to tailor your application specifically to YMCA! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at YMCA
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
