Maintenance Operative Supervisor in Walthamstow

YMCA St Paul’s Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish. As one of the largest YMCAs in Europe and one of the largest providers of supported housing in London, we provide supported housing services, health and wellbeing services, education and training services through our health and wellbeing centres, children, youth and family programmes, including nurseries, after‑school clubs and soft play centres.

About the role: Maintenance Operative Supervisor – responsible for the day‑to‑day supervision and line management of maintenance operatives delivering responsive repairs, void works and estates maintenance across YMCA SPG’s property portfolio. The role covers – but is not exclusive to – residents’ rooms, internal and external communal areas, gyms, nurseries, cafés and community spaces. The post holder will lead a culture prioritising safety, customer satisfaction, quality workmanship and regulatory compliance, while promoting continuous improvement across the team.

Key Responsibilities:

• Deliver a repairs and maintenance service that understands and meets resident needs
• Ensure high‑quality repairs with accurate logging of repairs, voids, materials and follow‑on works
• Promote a customer‑centred approach in all resident and colleague interactions
• Support first‑time‑fix wherever possible
• Ensure statutory and repairs obligations are met for repairs, voids, estates and planned works
• Oversee pre‑ and post‑inspections for in‑house maintenance operatives and contractors

What we offer:

• We prioritise improving diversity and inclusion in the workplace and our services.
• We value your authenticity and unique voice and encourage you to share your opinions.
• You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.
• We are committed to your development and will support your personal growth journey.
• Our comprehensive learning and development programme includes training, qualifications and on‑the‑job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
• Free gym access across our sites
• Discounts from major retailers and supermarkets
• Free access to well‑being and counselling services
• The ability to work from a range of outer London work locations
• Career development programmes to help you thrive
• Family‑friendly policies to help you balance work‑life, including enhanced maternity pay
• Life Assurance (permanent contracts only)

Please note: We are unable to provide visa sponsorship and can only accept applications from individuals who already have the right to work in the UK.

Disclosures: As this role involves working with vulnerable members of society, a Basic, Standard or Enhanced Criminal Disclosure will be required following a conditional offer. We are making people aware of this because with Enhanced disclosures, spent convictions may appear. However, if you were appointed, we will consider all circumstances before making a final decision.

Previous applications: If you have applied for a similar role within the last six months and were unsuccessful, we encourage you to consider whether your experience has developed further before reapplying.

Accessibility & adjustments: We are committed to making reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any support to participate fully.

Equality and inclusion: At YMCA St Paul’s Group, we actively promote equality of opportunity and are committed to creating an inclusive environment where everyone is treated with dignity and respect. We welcome applications from all backgrounds, communities and industries, and value the diverse skills, experiences and perspectives that make our workforce stronger. The successful candidate will be expected to uphold and work in accordance with the Christian ethos and values of the YMCA.

Additional information: Full‑time role – 35 hours per week, generally worked within office hours Monday to Friday, with occasional evening and weekend work.