At a Glance
- Tasks: Assist in delivering high-quality housing and support to residents and visitors.
- Company: YMCA St Paul's Group, a charity empowering young people and communities in London.
- Benefits: Free gym access, discounts, counselling services, and career development programmes.
- Other info: Join a friendly team dedicated to diversity, inclusion, and personal growth.
- Why this job: Make a real difference in the lives of residents while gaining valuable experience.
- Qualifications: Strong customer service skills and a compassionate approach to support.
The predicted salary is between 25000 - 30000 £ per year.
YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul's Group has served the community for over 150 years.
About the role
You will assist the Housing and Support team in delivering high-quality housing and support to our residents. In this role, you'll frequently serve as the first point of contact for our residents and visitors, addressing a wide range of inquiries and providing comprehensive information and holistic advice. You will deliver a consistent, top-tier customer service experience for everyone you engage with, especially our residents and their support network. Your role will be wonderfully diverse with varied responsibilities such as reception duties, first aid, fire marshal, health and safety, as well as being the face of YMCA St Paul’s Group to welcome new residents and Health & Wellbeing members.
As the first point of contact for our valued residents and visitors, you'll play a pivotal role in our mission to deliver top-notch housing and support.
- Deliver Outstanding Customer Service: You will be at the forefront of providing a consistently high-quality customer service experience. Your interactions will leave a lasting impression on everyone you encounter, especially our residents and their support network.
- Versatility at its Best: This role is anything but monotonous. In addition to typical reception duties such as managing telephone services, handling mail, overseeing repairs, and processing payments, you'll also play a vital role in maintaining the safety of our building.
- Safety and Security: You'll be designated as the first aider and fire marshal, entrusted with ensuring the safety and well-being of our residents during emergencies. Regular patrols, including wellbeing and facilities checks, will be part of your shift, contributing to our community's safety and comfort.
- Welcoming and Listening: This role will often be the first point of contact; you may receive new residents, address complaints, handle reports of anti-social behaviour, or lend a compassionate ear to residents and the public. Your ability to identify and report concerns or issues as appropriate will be invaluable.
Joining our team means becoming part of a friendly and supportive group of experienced housing advisors. Where your expertise and passion will shine as you play a vital role in making a difference in the lives of our residents and visitors. Your multifaceted responsibilities will keep you engaged, and your dedication to delivering high-quality service will be a source of pride and accomplishment.
What we offer
At YMCA St. Paul’s Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.
As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to well-being and counselling services.
- The ability to work from a range of outer London work locations.
- Career development programmes to help you thrive.
- Family-friendly policies to help you balance work-life, including enhanced maternity pay.
Housing and Support Assistant Date Listed: 2026-05-18 Expiry Date: 2026-06-15 in London employer: YMCA West London
YMCA St Paul's Group is an exceptional employer dedicated to empowering young people and communities in London. With a strong focus on diversity, inclusion, and personal development, employees benefit from comprehensive training programmes, free gym access, and a supportive work culture that values authenticity. Joining our team means being part of a friendly environment where your contributions make a real difference in the lives of residents and visitors alike.
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Support Assistant Date Listed: 2026-05-18 Expiry Date: 2026-06-15 in London
✨Tip Number 1
Get to know the organisation! Research YMCA St Paul's Group and understand their mission and values. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can create a welcoming atmosphere. Role-play scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and support. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Housing and Support Assistant Date Listed: 2026-05-18 Expiry Date: 2026-06-15 in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for supporting young people and communities shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or support roles. We love seeing how your past experiences can contribute to our mission at YMCA St Paul's Group.
Be Personable:Since you'll be the first point of contact for residents and visitors, it's important to convey your friendly and approachable nature in your application. Use a warm tone that reflects how you'd interact with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate to take that step!
How to prepare for a job interview at YMCA West London
✨Know the Organisation Inside Out
Before your interview, take some time to research YMCA St Paul's Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Housing and Support Assistant, you'll be the first point of contact for residents. Prepare examples from your past experiences where you've delivered outstanding customer service. Highlight how you handled difficult situations or complaints, as this will demonstrate your ability to maintain a positive environment.
✨Demonstrate Your Versatility
This role involves a variety of tasks, so be ready to discuss your adaptability. Think of instances where you've successfully juggled multiple responsibilities or learned new skills quickly. This will reassure the interviewers that you can handle the diverse nature of the job.
✨Emphasise Your Commitment to Safety
Since safety is a key aspect of the role, be prepared to talk about your understanding of health and safety protocols. If you have any relevant certifications, such as first aid training, mention them. Showing that you take safety seriously will be a big plus in your favour.
