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- Tasks: Provide first-line IT support and maintain our tech systems across YMCA locations.
- Company: Join YMCA St Paul's Group, a leading charity supporting young people in London.
- Benefits: Free gym access, discounts, well-being services, and career development opportunities.
- Why this job: Make a real difference while growing your skills in a supportive environment.
- Qualifications: Experience in IT support and a passion for helping others.
- Other info: Be part of a diverse team committed to personal and professional growth.
The predicted salary is between 28000 - 42000 £ per year.
YMCA St Paul's Group is a leading charity supporting young people and communities across London. With a history of over 150 years, we provide life-changing services, including supported accommodation for vulnerable individuals, inclusive health and wellbeing centres, and community programmes for children, youth, and families. Guided by our Christian values, we strive to create thriving environments where everyone can belong, contribute, and flourish.
About the Role
We are seeking a skilled ICT Technician to join our dedicated ICT team. In this role, you will be responsible for providing first-line IT support across YMCA St Paul’s Group locations, ensuring all users receive timely and effective assistance with their IT needs. You will also assist with the maintenance and administration of our IT systems, contributing to the overall success of our technological operations.
Key Responsibilities
- Respond to IT support requests via the ICT Service Desk, ensuring issues are logged, prioritised, and resolved within agreed SLAs.
- Troubleshoot hardware and software issues, escalating to senior team members or external vendors when necessary.
- Install, configure, and maintain desktops, laptops, and mobile devices across the organisation.
- Assist in the administration of user accounts, including Active Directory, Office 365, and other core systems.
- Support the maintenance and development of IT infrastructure, including networking, servers, and VOIP systems.
- Provide advice and training to end-users on IT best practices and system usage.
- Ensure compliance with organisational IT policies, data protection regulations, and security standards.
What we offer:
At YMCA St Paul's Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups. As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to well-being and counselling services.
- The ability to work from a range of outer London work locations.
- Career development programmes to help you thrive.
- Family-friendly policies to help you balance work-life, including enhanced maternity pay.
ICT Technician Date Listed: 2026-01-27 Expiry Date: 2026-02-13 employer: YMCA West London
Contact Detail:
YMCA West London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician Date Listed: 2026-01-27 Expiry Date: 2026-02-13
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work at YMCA St Paul’s Group or similar organisations. A friendly chat can sometimes lead to insider info about job openings or even a referral!
✨Tip Number 2
Prepare for the interview by researching YMCA St Paul’s Group and its values. Understand their mission and think about how your skills as an ICT Technician can contribute to their goals. This will show them you’re genuinely interested and a great fit!
✨Tip Number 3
Practice your technical skills! Brush up on troubleshooting common IT issues and be ready to demonstrate your problem-solving abilities during the interview. You might even get a practical test, so being prepared is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the YMCA St Paul’s Group team!
We think you need these skills to ace ICT Technician Date Listed: 2026-01-27 Expiry Date: 2026-02-13
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Technician role. Highlight relevant experience and skills that match the job description, like IT support and system administration. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at YMCA St Paul’s Group and how your values align with ours. Keep it engaging and personal – we love authenticity!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We’re looking for someone who can troubleshoot effectively and provide great support to our users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at YMCA West London
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT support, especially around troubleshooting hardware and software issues. Familiarise yourself with common problems and solutions, as well as the tools and systems mentioned in the job description, like Active Directory and Office 365.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss specific examples of how you've resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to prioritise and resolve issues effectively.
✨Emphasise Your Communication Skills
As an ICT Technician, you'll need to communicate technical information clearly to non-technical users. Prepare to demonstrate your ability to explain complex concepts in simple terms, and maybe even role-play a scenario where you help a user with a tech issue.
✨Align with Their Values
YMCA St Paul's Group values diversity and inclusion, so make sure to express your commitment to these principles during the interview. Share any experiences you have that reflect your understanding of creating inclusive environments, and how you can contribute to their mission of supporting young people and communities.
