At a Glance
- Tasks: Provide exceptional housing support and customer service to residents and visitors.
- Company: YMCA St Paul's Group, a charity empowering young people and communities in London.
- Benefits: Free gym access, discounts, well-being services, and career development opportunities.
- Other info: Join a supportive team dedicated to diversity and personal growth.
- Why this job: Make a real difference in the lives of residents while growing your skills.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul's Group has served the community for over 150 years.
About the role: In your role, you will play a key part in the Housing and Support team, ensuring the delivery of exceptional housing and support services to our residents. Your position will often be the first point of interaction for both residents and visitors, where you will handle a broad spectrum of questions, providing detailed information and comprehensive guidance. Your commitment to maintaining consistently high-quality customer service will positively impact everyone you engage with, particularly our residents and their support circles.
Your role will be dynamic and multifaceted, encompassing tasks such as reception duties, first aid, fire marshal responsibilities, and health and safety, as well as representing YMCA St Paul’s Group in welcoming new residents and Health & Wellbeing members.
Key Responsibilities:- Exceptional Customer Service: As the frontline representative, you'll provide a consistently excellent customer service experience. Your interactions are crucial in creating a lasting positive impact on all, especially our residents and their networks.
- Diverse and Dynamic Role: Far from mundane, your role includes standard reception tasks like managing calls, handling mail, overseeing repairs, and processing payments. Additionally, you'll play a crucial role in ensuring the safety and security of our facility.
- Safety and Security: Acting as the first aider and fire marshal, you'll be responsible for the safety and well-being of residents during emergencies. Your duties will include regular patrols and checks on Wellbeing and Facilities, enhancing the community's safety and comfort.
- Welcoming and Attentive: Often the first contact point, your role involves welcoming new residents, addressing complaints, handling reports of anti-social behaviour, and providing empathetic support to residents and the public. Your keen ability to identify and report concerns is vital.
- Collaborative Teamwork: Join our team of experienced housing advisors, where your skills and passion will contribute significantly to the lives of our residents and visitors. Your diverse responsibilities will keep you engaged and your commitment to quality service will be a source of pride.
What we offer: At YMCA St. Paul's Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups. As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey.
Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities. In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to well-being and counselling services.
- The ability to work from a range of outer London work locations.
- Career development programmes to help you thrive.
- Family-friendly policies to help you balance work-life, including enhanced maternity pay.
- Life Assurance (permanent contracts only).
Housing and Support Officer Date Listed: 2026-05-12 Expiry Date: 2026-06-26 employer: YMCA West London
YMCA St Paul's Group is an exceptional employer dedicated to empowering young people and communities in London. With a strong focus on diversity, inclusion, and personal development, employees benefit from comprehensive training programmes, free gym access, and family-friendly policies that promote work-life balance. Joining our supportive team means making a meaningful impact while enjoying a dynamic work environment that values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Support Officer Date Listed: 2026-05-12 Expiry Date: 2026-06-26
✨Tip Number 1
Get to know the organisation! Research YMCA St Paul's Group and understand their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Practice your customer service skills! Since this role is all about exceptional service, think of scenarios where you can demonstrate your ability to handle difficult situations with empathy and professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Housing and Support Officer Date Listed: 2026-05-12 Expiry Date: 2026-06-26
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for supporting young people and communities shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills that match the role. We love seeing how your background aligns with our mission at YMCA St Paul's Group.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at YMCA West London
✨Know the Organisation Inside Out
Before your interview, take some time to research YMCA St Paul's Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Customer Service Skills
As a Housing and Support Officer, exceptional customer service is key. Prepare examples from your past experiences where you've successfully handled difficult situations or provided outstanding support. Be ready to discuss how you can create a positive impact on residents and visitors.
✨Demonstrate Your Team Spirit
This role involves collaborative teamwork, so be prepared to talk about your experiences working in teams. Highlight instances where you've contributed to a group effort or supported colleagues, as this will show that you're a great fit for their friendly and supportive environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as dealing with complaints or emergencies. Think through potential scenarios related to safety and security, and outline how you would respond. This will demonstrate your readiness for the dynamic nature of the role.
