At a Glance
- Tasks: Support residents with exceptional service, safety checks, and diverse responsibilities throughout the night.
- Company: YMCA St Paul's Group, a charity empowering young people and communities in London.
- Benefits: Free gym access, discounts, career development, and family-friendly policies.
- Other info: Join a supportive team dedicated to personal growth and community impact.
- Why this job: Make a real difference in people's lives while gaining valuable experience and skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 26000 £ per year.
YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long‑term transformation in mind, body, and spirit, YMCA St Paul's Group has served the community for over 150 years.
As a Housing and Support Assistant (Nights) at YMCA St Paul's Group, you will be an integral part of our Housing and Support team, dedicating your nights to delivering exceptional housing and support services to our residents. Your role will often be the initial touchpoint for our residents and visitors, handling myriad queries and offering comprehensive, tailored advice. You will embody our commitment to consistent, superior customer service, positively impacting everyone you interact with, particularly our residents and their support networks.
Your role will be dynamic and diverse, encompassing responsibilities such as reception duties, first aid, fire marshal, and health and safety while representing the welcoming face of YMCA St Paul's Group for new residents and Health & Wellbeing members.
Key Responsibilities- Deliver Outstanding Customer Service: At the forefront of our customer service, your interactions will set the tone for the high‑quality experience we are known for, leaving a memorable impression on our residents and their support network.
- Versatility at its Best: Far from routine, your role will encompass a variety of tasks beyond the standard reception duties like managing telephone services, handling mail, overseeing repairs, and processing payments, you'll be instrumental in upholding the safety and security of our building.
- Safety and Security: As the designated first aider and fire marshal, you'll be responsible for the protection and wellbeing of our residents, particularly during emergencies. Regular patrols and checks of wellbeing and facilities will be a key part of your role, ensuring the safety and comfort of our community.
- Welcoming and Listening: Often the first point of contact, you will welcome new residents, address complaints, manage reports of anti‑social behaviour, and offer a compassionate ear to residents and the public. Your ability to identify and appropriately report concerns or issues will be invaluable.
By joining our team, you become part of a welcoming and experienced group of housing advisors, where your expertise and passion will be pivotal in making a significant difference in the lives of our residents and visitors. The multifaceted nature of your responsibilities will keep you engaged, and your commitment to high‑quality service will be a source of pride and achievement.
Becoming a member of our team as a Housing and Support Assistant (Nights) places you within a welcoming and collaborative community of skilled housing professionals. This position offers a dynamic range of duties that will continuously engage and challenge you. Your commitment to providing exceptional service throughout the night will be a testament to your dedication and a source of personal pride and fulfilment. As you navigate your varied responsibilities, your efforts will be instrumental in maintaining a safe, supportive, and comforting environment for everyone we serve.
What we offer- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to well‑being and counselling services.
- The ability to work from a range of outer London work locations.
- Career development programmes to help you thrive.
- Family‑friendly policies to help you balance work‑life, including enhanced maternity pay.
Housing and Support Assistant (Nights) Date Listed: 2026-06-02 Expiry Date: 2026-07-02 employer: YMCA West London
YMCA St Paul's Group is an exceptional employer dedicated to empowering young people and communities in London. With a strong focus on diversity, inclusion, and personal development, employees benefit from comprehensive training programmes, free gym access, and family-friendly policies that promote work-life balance. Joining our team as a Housing and Support Assistant (Nights) means being part of a supportive community where your contributions make a meaningful impact on the lives of residents and visitors alike.
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Support Assistant (Nights) Date Listed: 2026-06-02 Expiry Date: 2026-07-02
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by YMCA West London.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like YMCA West London.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at YMCA West London.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at YMCA West London. Apply directly through us to stand out!
We think you need these skills to ace Housing and Support Assistant (Nights) Date Listed: 2026-06-02 Expiry Date: 2026-07-02
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of YMCA West London. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing and Support Assistant (Nights) Date Listed: 2026-06-02 Expiry Date: 2026-07-02, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at YMCA West London
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of YMCA West London. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
