At a Glance
- Tasks: Provide exceptional housing support and customer service during night shifts.
- Company: Join YMCA St Paul's Group, a welcoming community dedicated to making a difference.
- Benefits: Free gym access, discounts, well-being services, and career development opportunities.
- Other info: Dynamic role with diverse responsibilities and excellent growth potential.
- Why this job: Make a real impact on residents' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As a Housing and Support Assistant (Nights) at YMCA St Paul's Group, you will be an integral part of our Housing and Support team, dedicating your nights to delivering exceptional housing and support services to our residents. Your role will often be the initial touchpoint for our residents and visitors, handling myriad queries and offering comprehensive, tailored advice. You will embody our commitment to consistent, superior customer service, positively impacting everyone you interact with, particularly our residents and their support networks. Your role will be dynamic and diverse, encompassing responsibilities such as reception duties, first aid, fire marshal, and health and safety while representing the welcoming face of YMCA St Paul's Group for new residents and Health & Wellbeing members.
Key Responsibilities
- Deliver Outstanding Customer Service: At the forefront of our customer service, your interactions will set the tone for the high-quality experience we are known for, leaving a memorable impression on our residents and their support network.
- Versatility at its Best: Far from routine, your role will encompass a variety of tasks. Beyond the standard reception duties like managing telephone services, handling mail, overseeing repairs, and processing payments, you'll be instrumental in upholding the safety and security of our building.
- Safety and Security: As the designated first aider and fire marshal, you'll be responsible for the protection and wellbeing of our residents, particularly during emergencies. Regular patrols and checks of wellbeing and facilities will be a key part of your role, ensuring the safety and comfort of our community.
- Welcoming and Listening: Often the first point of contact, you will welcome new residents, address complaints, manage reports of anti‑social behaviour, and offer a compassionate ear to residents and the public. Your ability to identify and appropriately report concerns or issues will be invaluable.
- Join a Supportive Team: By joining our team, you become part of a welcoming and experienced group of housing advisors, where your expertise and passion will be pivotal in making a significant difference in the lives of our residents and visitors. The multifaceted nature of your responsibilities will keep you engaged, and your commitment to high‑quality service will be a source of pride and achievement.
What we offer
At YMCA St. Paul's Group, we prioritise improving diversity and inclusion in the workplace and our services. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups. You can learn, grow, and reach your full potential as a team member. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities. In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to well‑being and counselling services.
- The ability to work from a range of outer London work locations.
- Career development programmes to help you thrive.
- Family‑friendly policies to help you balance work‑life, including enhanced maternity pay.
Housing and Support Assistant (Nights) employer: YMCA West London
YMCA St Paul's Group is an exceptional employer that fosters a supportive and inclusive work environment, where your contributions as a Housing and Support Assistant (Nights) will be valued and impactful. With a strong commitment to employee development, you will have access to comprehensive training programmes and career advancement opportunities, alongside a range of benefits including free gym access and discounts from major retailers. Join a dedicated team that prioritises the well-being of both staff and residents, ensuring a fulfilling and rewarding experience in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Support Assistant (Nights)
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sector, especially those at YMCA St Paul's Group. A friendly chat can open doors and give you insights that might just land you that job.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for helping others shine through. Remember, they want someone who embodies their commitment to exceptional customer service.
✨Tip Number 3
Be prepared for anything! The role is dynamic, so brush up on your first aid and fire marshal knowledge. Being able to demonstrate your readiness for these responsibilities can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our supportive team at YMCA St Paul's Group.
We think you need these skills to ace Housing and Support Assistant (Nights)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share examples of how you've positively impacted others in previous roles, as this aligns perfectly with our commitment to exceptional support for residents.
Be Specific About Your Skills:Highlight the specific skills that make you a great fit for the Housing and Support Assistant role. Whether it's your experience with first aid, handling queries, or managing safety protocols, we want to see how your unique abilities can contribute to our team.
Tailor Your Application:Make sure to tailor your application to reflect the dynamic nature of the role. Mention your versatility and willingness to take on various tasks, as this is key to thriving in our supportive environment at YMCA St Paul's Group.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches us quickly and efficiently, allowing us to get to know you better!
How to prepare for a job interview at YMCA West London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Housing and Support Assistant (Nights). Familiarise yourself with the key tasks like delivering outstanding customer service, safety protocols, and being the first point of contact for residents. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you handled complaints or provided tailored advice. This will demonstrate your ability to embody the welcoming face of YMCA St Paul's Group.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. For instance, think about how you would respond to a resident in distress or manage a fire drill. Practising these scenarios will help you articulate your thought process and reassure the interviewers of your readiness for the dynamic nature of the job.
✨Emphasise Teamwork and Collaboration
YMCA St Paul's Group values a supportive team environment, so be ready to discuss your experience working in teams. Share examples of how you've collaborated with others to achieve common goals or support colleagues. Highlighting your ability to work well within a team will align with their commitment to creating a welcoming community.
