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- Tasks: Assist in delivering high-quality housing and support to residents while providing outstanding customer service.
- Company: YMCA St Paul's Group, a charity empowering young people and communities in London.
- Benefits: Free gym access, discounts, well-being services, and career development opportunities.
- Why this job: Make a real difference in the lives of residents and be part of a supportive team.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic role with diverse responsibilities and excellent growth potential.
The predicted salary is between 30000 - 42000 ÂŁ per year.
YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life‑changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long‑term transformation in mind, body, and spirit, YMCA St Paul's Group has served the community for over 150 years.
About the role
You will assist the Housing and Support team in delivering high‑quality housing and support to our residents. In this role, you’ll frequently serve as the first point of contact for our residents and visitors, addressing a wide range of inquiries and providing comprehensive information and holistic advice. You will deliver a consistent, top‑tier customer service experience for everyone you engage with, especially our residents and their support network.
Your role will be wonderfully diverse with varied responsibilities such as reception duties, first aid, fire marshal, health and safety, as well as being the face of YMCA St Paul’s Group to welcome new residents and Health & Wellbeing members. As the first point of contact for our valued residents and visitors, you’ll play a pivotal role in our mission to deliver top‑notch housing and support. You’ll tackle a diverse range of responsibilities, making every day exciting and fulfilling:
- Deliver Outstanding Customer Service: You will be at the forefront of providing a consistently high‑quality customer service experience. Your interactions will leave a lasting impression on everyone you encounter, especially our residents and their support network.
- Versatility at its Best: This role is anything but monotonous. In addition to typical reception duties such as managing telephone services, handling mail, overseeing repairs, and processing payments, you’ll also play a vital role in maintaining the safety of our building.
- Safety and Security: You’ll be designated as the first aider and fire marshal, entrusted with ensuring the safety and well‑being of our residents during emergencies. Regular patrols, including wellbeing and facilities checks, will be part of your shift, contributing to our community’s safety and comfort.
- Welcoming and Listening: This role will often be the first point of contact; you may receive new residents, address complaints, handle reports of anti‑social behaviour, or lend a compassionate ear to residents and the public. Your ability to identify and report concerns or issues as appropriate will be invaluable.
Joining our team means becoming part of a friendly and supportive group of experienced housing advisors. Where your expertise and passion will shine as you play a vital role in making a difference in the lives of our residents and visitors. Your multifaceted responsibilities will keep you engaged, and your dedication to delivering high‑quality service will be a source of pride and accomplishment.
What we offer
At YMCA St. Paul’s Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups. As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development programme includes training, qualifications, and on‑the‑job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to well‑being and counselling services.
- The ability to work from a range of outer London work locations.
- Career development programmes to help you thrive.
- Family‑friendly policies to help you balance work‑life, including enhanced maternity pay.
Housing and Support Assistant Date Listed: 2026-01-29 Expiry Date: 2026-02-28 employer: YMCA West London
Contact Detail:
YMCA West London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Support Assistant Date Listed: 2026-01-29 Expiry Date: 2026-02-28
✨Tip Number 1
Get to know the organisation! Research YMCA St Paul’s Group and understand their mission and values. This will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can create a welcoming atmosphere. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you for the role, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're proactive and serious about joining our team at YMCA St Paul’s Group.
We think you need these skills to ace Housing and Support Assistant Date Listed: 2026-01-29 Expiry Date: 2026-02-28
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting young people and communities shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that align with the role. We love seeing how your background fits into our mission at YMCA St Paul’s Group.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so make sure your application is easy to read and gets your key messages across without any fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at YMCA West London
✨Know the Organisation Inside Out
Before your interview, take some time to research YMCA St Paul's Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Housing and Support Assistant, you'll be the first point of contact for residents. Prepare examples from your past experiences where you've delivered outstanding customer service. Highlight how you handled difficult situations or complaints with empathy and professionalism.
✨Demonstrate Your Versatility
This role involves a variety of tasks, from reception duties to health and safety responsibilities. Be ready to discuss how you can adapt to different situations and manage multiple responsibilities. Share specific instances where you've successfully juggled various tasks.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies. Think about potential scenarios you might face in this role, such as dealing with anti-social behaviour or a medical emergency, and prepare your responses to demonstrate your readiness.
