At a Glance
- Tasks: Lead and manage housing support teams to empower residents and enhance community services.
- Company: YMCA St Paul's Group, a charity dedicated to supporting young people and communities.
- Benefits: Free gym access, discounts, well-being services, and career development opportunities.
- Other info: Join a diverse team committed to personal growth and community transformation.
- Why this job: Be a catalyst for change and make a real difference in people's lives.
- Qualifications: Experience in housing support and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul's Group has served the community for over 150 years.
About the role:
- To provide leadership and management to the Housing and Support and Customer Services teams at your site(s).
- Manage a whole-team approach to the provision of Progression opportunities in conjunction with the Progression Team Manager.
- Work collaboratively with other departments – in particular, Facilities and Property Management and other community operations teams (Health and Wellbeing, and Children, Youth and Families) to deliver the best service for our residents and customers.
- To have responsibility for the delivery of Housing and Support in your service(s), and in particular, that rent and service charge income is maximised.
- To be responsible for the Safeguarding of residents at your service.
- To be responsible for maximising housing occupancy and minimising voids, leading on all referrals and the induction of new residents, acting as the link for partner agencies.
- Oversee the compliance with Tenancy and License conditions, and deal with any anti-social behaviour, making appropriate decisions in line with the YMCA policies and procedures.
- To be responsible for the delivery of high-quality Customer Services in your service through the effective management of the Customer Services team.
What we offer:
At YMCA St. Paul's Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups. As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities. In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to well-being and counselling services.
- The ability to work from a range of outer London work locations.
- Career development programmes to help you thrive.
- Family-friendly policies to help you balance work-life, including enhanced maternity pay.
Housing & Support Manager Date Listed: 2026-03-17 Expiry Date: 2026-04-06 in Hounslow employer: YMCA West London
YMCA St Paul's Group is an exceptional employer dedicated to empowering young people and communities in London. With a strong focus on diversity and inclusion, employees are encouraged to share their unique perspectives while benefiting from comprehensive training and development programmes. The organisation offers a supportive work culture, access to well-being services, and flexible working locations, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Support Manager Date Listed: 2026-03-17 Expiry Date: 2026-04-06 in Hounslow
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sector, especially those connected to YMCA St Paul's Group. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for the cause! When you get the chance to chat with potential employers, make sure to express why supporting young people and communities matters to you. Share personal stories or experiences that highlight your commitment to making a difference.
✨Tip Number 3
Prepare for interviews by researching YMCA St Paul's Group thoroughly. Understand their mission, values, and recent projects. This will help you tailor your answers and demonstrate that you’re not just another candidate, but someone who truly aligns with their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Keep an eye on our job listings and be ready to jump on opportunities as they come up!
We think you need these skills to ace Housing & Support Manager Date Listed: 2026-03-17 Expiry Date: 2026-04-06 in Hounslow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for supporting young people and communities shine through. We want to see how your values align with our mission at YMCA St Paul's Group.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in housing management and customer service. We love seeing how your skills can contribute to our team and the communities we serve.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick sense of what you bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at YMCA West London
✨Know Your Stuff
Make sure you understand YMCA St Paul's Group's mission and values. Familiarise yourself with their work in supporting young people and communities, especially around housing and support services. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Leadership Skills
As a Housing & Support Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you foster collaboration and ensure high-quality service delivery.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding safeguarding and dealing with anti-social behaviour. Think of specific situations you've faced and how you handled them, focusing on the outcomes and what you learned.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the organisation. This could include inquiries about their approach to community engagement or how they measure success in their housing services. It shows you're engaged and thinking critically about how you can contribute.
