Accommodation Case Worker in Ipswich

YMCA Trinity Group is looking for a dedicated and compassionate Accommodation Caseworker to join our team. This new, exciting role is part of a new era of work with young people. You will play a key role in supporting young people to develop independence, providing high-quality, person-centred support within a safe and nurturing environment.

Key Responsibilities

• Manage a caseload of residents, ensuring accurate records, support plans, and professional administration.
• Complete risk assessments and identify safeguarding concerns, taking appropriate action where required.
• Provide tailored, person-centred support to help residents develop independence and access relevant services.
• Work collaboratively with internal teams and external partners to meet residents’ needs.
• Maintain compliance with organisational standards, including Ofsted requirements, and contribute to case reflections, audits, and meetings.

What We’re Looking For

• Experience working with young people or in a supported housing environment.
• Strong knowledge of safeguarding, risk assessment, and support planning.
• Understanding of housing, benefits, and support services (e.g. DWP).
• Excellent communication and organisational skills.
• Commitment to equality, diversity, and inclusion.
• Ability to work flexibly as part of a 7-day rota, including evenings and weekends.
• Commitment to achieving at least a Level 3 qualification in a relevant subject.

In accordance with safer recruitment processes, many of the roles we recruit for require successful candidates to undertake an appropriate criminal record background check. If an offer of work is accepted, YMCA Trinity Group will facilitate these checks on behalf of our staff and volunteers via the Disclosure and Barring Service.

Days and hours – 40 hours per week – 8 week rota pattern including evenings and weekends.

What we offer

• Annual salary £28246.40 - £29369.60 – dependent on qualification (at least Level 3).
• 5 weeks holiday & public holiday allowance, plus a paid day off for your birthday (Pro rata).
• Competitive rates of pay and company pension (NEST Scheme).
• Your DBS Check Facilitated / Cost Paid as part of your onboarding.
• Employee Assistance Programme for wellbeing support.
• Qualification and career development opportunity.

Please note YMCA Trinity Group does not have a sponsored Licence to recruit non-UK workers and therefore all candidates are expected to be able to work in the UK. We do require an application form, completed in full, should you wish to be considered for a role with YMCA Trinity Group. Applications are scored against the relevant job description. CVs will not be considered as an application, merely an expression of interest. Occasionally we fill a role sooner than expected, we reserve the right to withdraw vacancies before an advertised closing date. Early application is advised.

Ensuring the safety and well-being of vulnerable individuals is paramount to our mission. As such, we are committed to upholding rigorous safeguarding practices in all aspects of our work. Join us in making a meaningful difference while adhering to the highest standards of care and protection for those we serve.

Visit ymcatrinitygroup.org.uk to view our current work and volunteering opportunities.