Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage operations at Nightingale House and Stepdown Services, ensuring quality support for residents.
- Company: Join YMCA Together, a compassionate organisation dedicated to community support.
- Benefits: Enjoy personal fulfilment, professional growth, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in HR, operational management, and knowledge of health and safety standards.
- Other info: Embrace diversity and equal opportunities in a dynamic work setting.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Service Manager is responsible for the effective operational management of Nightingale House and Ullet, Norwich, Alton Road and Whitman House Step down services. The post holder will line manage the Team Leader and Support Staff and ensure that the service is working to local and national housing standards. Working closely in a team with The Head of Recovery Services, the post holder will provide day to day management and assist in the development of the services.
Responsibilities
- Ensure residents receive flexible, person-centred support informed by Cognitive Analytical Approach (CAT) and reflective practice.
- Manage the day to day running of the accommodation using a Psychological informed Approach in line with the requirements of the standard operating process (SOP).
- Ensure that referrals into the service are assessed and managed correctly, liaising with Mersey Care around assessments and allocation of available beds to ensure that move on from the service is a priority and all residents are supported with this in mind.
- Maintain excellent communication with YMCA Management team.
- Maintain the quality standard of the buildings ensuring all Health & Safety compliance is in place and repairs and maintenance are completed.
- Supervise, support and direct staff to make appropriate and informed decisions around clients’ support and accommodation.
- Monitor and review monthly reports on KPI’s.
- Ensure the service meets and sustains a high level of quality standards for external and internal audits.
What can we offer you
Working with YMCA Together comes with a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA Together offers training to support your role and personal development.
Skills and qualifications
- Experience of operational HR matters such as supervising staff/recruitment/selection/induction of employees and volunteers.
- Must be financial literate.
- Experience of handling grievances, disciplinary, supervisions and appraisals.
- Experience of working with Quality Frameworks like CQC.
- Experience of scheduling the care of residents.
- Experience of chairing & leading in Multi agency meetings.
- Working knowledge of relevant legislation in housing, Health & Safety, Mental Capacity, Safeguarding, Welfare Reform.
- A comprehensive working knowledge of the latest best practice in Risk assessments & support planning.
- Human Resource Management.
- Supporting complex needs.
- Psychological Informed approaches.
- Knowledge of additional care needs like Dementia/ABI, Substance misuse, Trauma, Mental Health, Palliative care.
Nice to have
- Working knowledge of health interventions.
- Knowledge of the cognitive Analytic Therapy (CAT) framework.
- Understanding of requirements of working in a mental health setting.
- To be an exemplary professional displaying strength, humility, respect, empathy and kindness in day to day working relationships.
- Develop and sustain excellent relationships with multi-disciplinary team and other organisations within Liverpool and the city council officers and commissioners.
- Develop and sustain sound working relationships with local people and local community groups.
- Enthusiastic, self-motivated and passionate about their work.
- Flexibility, adaptability and ability to work as part of a team.
Equal opportunities
YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.
Service Manager – Nightingale House and Stepdown Services in Liverpool employer: YMCA Together
Contact Detail:
YMCA Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager – Nightingale House and Stepdown Services in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your experience aligns with their mission, especially around person-centred support and operational management.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience with managing teams and handling HR matters, as these are key for the Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our community at YMCA Together.
We think you need these skills to ace Service Manager – Nightingale House and Stepdown Services in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational management and working with diverse teams. We want to see how your skills align with the role of Service Manager, so don’t hold back!
Showcase Your Experience: When detailing your past roles, focus on your experience with HR matters, quality frameworks, and managing staff. We love seeing concrete examples of how you've made a difference in previous positions.
Be Person-Centred: Remember to emphasise your commitment to person-centred support and psychological approaches. We’re all about compassion and community, so let that shine through in your application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with YMCA Together.
How to prepare for a job interview at YMCA Together
✨Know Your Stuff
Make sure you’re familiar with the Cognitive Analytical Approach (CAT) and how it applies to person-centred support. Brush up on relevant legislation in housing and mental health, as well as the Quality Frameworks like CQC. This knowledge will show that you’re serious about the role and understand the standards expected.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised staff or managed teams in the past. Think about specific situations where you handled grievances or led multi-agency meetings. This will demonstrate your capability to manage the day-to-day running of services effectively.
✨Communicate Clearly
Since maintaining excellent communication with the management team is crucial, practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to show your interest in collaboration and teamwork.
✨Emphasise Your Adaptability
The role requires flexibility and adaptability, so be ready to discuss times when you’ve had to adjust to changing circumstances or work as part of a team. Highlighting your enthusiasm and passion for supporting complex needs will resonate well with the interviewers.