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For Companies At a Glance
- Tasks: Provide exceptional customer service and support to our community members.
- Company: Join YMCA Thames Gateway, a vibrant charity with over 150 years of community impact.
- Benefits: Part-time hours, inclusive environment, and opportunities for personal growth.
- Other info: Diverse workplace welcoming applicants from all backgrounds.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Passion for helping others and strong communication skills.
Overview
You are passionate about great customer service. We’re looking for a Customer Service Assistant who’ll go the extra mile to make every customer feel welcome, valued and respected. As the first point of contact, you’ll handle enquiries about our programmes and facilities, provide clear and friendly information, and resolve any issues with patience and professionalism. You’ll ensure every interaction leaves a positive impression by offering effective solutions and signposting customers to the right support when needed.
Responsibilities
- Handle enquiries about programmes and facilities, providing clear and friendly information.
- Resolve issues with patience and professionalism and offer effective solutions.
- Signpost customers to the appropriate support when needed.
Summary Of Job Profile
- Contract Type: Permanent
- Working Pattern: Part-time 30 hours per week (Monday-Sunday)
- The Job Description and Person Specification can be found here: Customer Service Assistant 30 HRS.pdf
Additional Information
Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK.
YMCA Thames Gateway Staff Benefits & Application
YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure & Barring Service check. We are a Disability Confident Employer and are committed to Equal Opportunities. We value diversity and welcome applicants from all members of the community. We are committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010).
We strongly encourage applications from applicants of a BAME background, those with a disability, and those who identify as LGBTQ+.
To be considered for this role please apply through the top of the page and upload your CV for the recruiting manager to review.
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Customer Service Assistant employer: YMCA Thames Gateway Group
Contact Detail:
YMCA Thames Gateway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YMCA Thames Gateway Group. Understand their values and community work so you can show how your passion for customer service aligns with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident in handling enquiries and resolving issues during the actual interview.
✨Tip Number 3
Show your personality! When you’re in the interview, let your enthusiasm for helping people shine through. Share personal stories that highlight your customer service skills and how you’ve gone the extra mile in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone the extra mile to help customers in the past. We want to see that you genuinely care about making every interaction a positive one.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant experience and skills that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for!
Be Clear and Friendly: Your written application should reflect the friendly and professional tone we value at StudySmarter. Use clear language and keep it conversational. Remember, you're applying for a role where communication is key, so let that come across in your writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures it gets to the right people. Plus, it shows you’re serious about joining our team at YMCA Thames Gateway Group!
How to prepare for a job interview at YMCA Thames Gateway Group
✨Know the Organisation
Before your interview, take some time to research YMCA Thames Gateway Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community-focused work.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you went above and beyond for a customer. Highlight situations where you resolved issues with patience and professionalism, as this aligns perfectly with what they’re looking for in a Customer Service Assistant.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This will show that you value communication and are ready to engage with customers in the same way.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the organisation. This could be about their community initiatives or how they measure success in customer service. It shows you’re proactive and genuinely interested in contributing to their mission.