At a Glance
- Tasks: Support residents at night, ensuring safety and delivering exceptional customer service.
- Company: Join YMCA St Paul’s Group, a leading charity transforming communities for over 150 years.
- Benefits: Free gym access, discounts, career development, and family-friendly policies.
- Other info: Be part of a supportive team dedicated to inclusivity and personal growth.
- Why this job: Make a real difference in the lives of young people while growing your skills.
- Qualifications: Compassionate individuals with strong communication skills and a commitment to service.
The predicted salary is between 20790 - 25410 £ per year.
About YMCA St Paul’s Group
YMCA St Paul’s Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish. We are one of the largest YMCAs in Europe and one of the largest providers of supported housing in London.
About The Role
As a Housing and Support Assistant (Nights) at YMCA St Paul's Group, you will be an integral part of our Housing and Support team, dedicating your nights to delivering exceptional housing and support services to our residents. Your role will often be the initial touchpoint for our residents and visitors, handling myriad queries and offering comprehensive, tailored advice.
Key Responsibilities
- Deliver Outstanding Customer Service: Your interactions will set the tone for the high-quality experience we are known for, leaving a memorable impression on our residents and their support network.
- Versatility at its Best: Your role will encompass a variety of tasks, including managing telephone services, handling mail, overseeing repairs, and processing payments.
- Safety and Security: As the designated first aider and fire marshal, you will be responsible for the protection and wellbeing of our residents, particularly during emergencies.
- Welcoming and Listening: You will welcome new residents, address complaints, manage reports of anti-social behaviour, and offer a compassionate ear to residents and the public.
- Join a Supportive Team: By joining our team, you become part of a welcoming and experienced group of housing advisors, where your expertise and passion will be pivotal in making a significant difference.
What We Offer
At YMCA St Paul’s Group, we prioritise improving diversity and inclusion in the workplace and our services. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.
Benefits
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to well-being and counselling services.
- The ability to work from a range of outer London work locations.
- Career development programmes to help you thrive.
- Family-friendly policies to help you balance work-life, including enhanced maternity pay.
- Life Assurance (permanent contracts only).
Please Note: We are unable to provide visa sponsorship and can only accept applications from individuals who already have the right to work in the UK. As this role involves working with vulnerable members of society, a Basic, Standard or Enhanced Criminal Disclosure will be required following a conditional offer.
At YMCA St Paul’s Group, we actively promote equality of opportunity and are committed to creating an inclusive environment where everyone is treated with dignity and respect. We welcome applications from all backgrounds, communities, and industries, and value the diverse skills, experiences, and perspectives that make our workforce stronger.
No Second Night and Assessment Bed Project Night Support Worker employer: YMCA St Paul's Group
YMCA St Paul’s Group is an exceptional employer, offering a dynamic and inclusive work environment where your contributions directly impact the lives of young people and communities. With a strong commitment to employee development, you will have access to comprehensive training programmes and career advancement opportunities, all while enjoying a range of benefits including free gym access and family-friendly policies. Join us in our mission to transform communities and thrive in a supportive culture that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land No Second Night and Assessment Bed Project Night Support Worker
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at YMCA St Paul's Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from YMCA St Paul's Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like YMCA St Paul's Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at YMCA St Paul's Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace No Second Night and Assessment Bed Project Night Support Worker
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to YMCA St Paul's Group:Before hitting send, make sure to tailor your application specifically to YMCA St Paul's Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at YMCA St Paul's Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
