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- Tasks: Provide first-line IT support and troubleshoot hardware and software issues.
- Company: Leading charity organisation in Greater London with a focus on community service.
- Benefits: Extensive benefits, career development programmes, and well-being services.
- Why this job: Join a diverse team and grow your tech skills while making a difference.
- Qualifications: Basic IT knowledge and a passion for helping others.
- Other info: Ideal for those seeking growth in technology and community service.
The predicted salary is between 30000 - 42000 £ per year.
A leading charity organization in Greater London is seeking an ICT Technician to provide first-line IT support across its locations. The role involves troubleshooting hardware and software issues, maintaining desktops and IT infrastructure, and ensuring compliance with IT policies.
The organization values diversity and offers extensive benefits, including career development programs and well-being services, making it an ideal workplace for those seeking growth in technology and community service.
ICT Technician - First-Line Support & Career Growth employer: YMCA St Paul's Group
Contact Detail:
YMCA St Paul's Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician - First-Line Support & Career Growth
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the charity on LinkedIn. A friendly chat can give us insider info about the role and help us stand out when we apply.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio showcasing any relevant projects or experiences. This could be anything from troubleshooting guides to IT infrastructure improvements – it’ll make us memorable during interviews.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with us. Focus on common questions for ICT roles, especially around first-line support. The more we practice, the more confident we’ll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our application to highlight how we align with the charity's values and commitment to community service.
We think you need these skills to ace ICT Technician - First-Line Support & Career Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how you've tackled hardware and software issues before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about technology and community service. We love hearing personal stories that connect with our mission.
Showcase Your Problem-Solving Skills: In your application, give us a sneak peek into how you approach troubleshooting. We’re looking for candidates who can think on their feet and resolve issues efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and smoothly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at YMCA St Paul's Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting hardware and software issues. Be ready to discuss specific examples of problems you've solved in the past, as this will show your practical experience and problem-solving skills.
✨Understand the Organisation's Values
Since the charity values diversity and community service, do a bit of research on their mission and values. Be prepared to explain how your personal values align with theirs and how you can contribute to their goals, especially in terms of IT support.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate your first-line support skills. Think about common IT issues and how you would handle them, as well as how you would ensure compliance with IT policies in your responses.
✨Show Enthusiasm for Career Growth
The organisation offers career development programs, so express your eagerness to grow within the role. Share your aspirations in technology and how you see yourself evolving in the company, which will highlight your commitment to both personal and professional development.
