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For Companies At a Glance
- Tasks: Provide first-line IT support and maintain our tech systems across YMCA locations.
- Company: Join YMCA St Paul’s Group, a leading charity supporting young people in London.
- Benefits: Enjoy free gym access, discounts, well-being services, and career development programmes.
- Why this job: Make a real difference while growing your skills in a supportive environment.
- Qualifications: Experience in IT support and a passion for helping others.
- Other info: Be part of a diverse team committed to personal growth and community impact.
The predicted salary is between 30000 - 42000 £ per year.
About YMCA St Paul’s Group
YMCA St Paul's Group is a leading charity supporting young people and communities across London. With a history of over 150 years, we provide life-changing services, including supported accommodation for vulnerable individuals, inclusive health and wellbeing centres, and community programmes for children, youth, and families. Guided by our Christian values, we strive to create thriving environments where everyone can belong, contribute, and flourish.
About The Role
We are seeking a skilled ICT Technician to join our dedicated ICT team. In this role, you will be responsible for providing first-line IT support across YMCA St Paul’s Group locations, ensuring all users receive timely and effective assistance with their IT needs. You will also assist with the maintenance and administration of our IT systems, contributing to the overall success of our technological operations.
Key Responsibilities
- Respond to IT support requests via the ICT Service Desk, ensuring issues are logged, prioritised, and resolved within agreed SLAs.
- Troubleshoot hardware and software issues, escalating to senior team members or external vendors when necessary.
- Install, configure, and maintain desktops, laptops, and mobile devices across the organisation.
- Assist in the administration of user accounts, including Active Directory, Office 365, and other core systems.
- Support the maintenance and development of IT infrastructure, including networking, servers, and VOIP systems.
- Provide advice and training to end-users on IT best practices and system usage.
- Ensure compliance with organisational IT policies, data protection regulations, and security standards.
What We Offer
At YMCA St Paul’s Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups. As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
Benefits
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to well-being and counselling services.
- The ability to work from a range of outer London work locations.
- Career development programmes to help you thrive.
- Family-friendly policies to help you balance work-life, including enhanced maternity pay.
- Life Assurance.
For a complete list of our staff benefits, please click here.
ICT Technician employer: YMCA St Paul's Group
Contact Detail:
YMCA St Paul's Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can bring to the table beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common ICT Technician questions. Think about how you’d troubleshoot specific issues or explain technical concepts to non-techies. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at YMCA St Paul’s Group.
We think you need these skills to ace ICT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Technician role. Highlight relevant experience and skills that match the job description, like IT support and system administration. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with YMCA St Paul’s Group and how your values align with ours. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We’re looking for someone who can troubleshoot effectively and provide great support to our users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at YMCA St Paul's Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT support. Familiarise yourself with common hardware and software issues, as well as the tools and systems mentioned in the job description, like Active Directory and Office 365. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved IT issues in the past. Think about times when you had to troubleshoot a tricky problem or assist a user who was struggling. This will show the interviewers that you can think on your feet and provide effective solutions under pressure.
✨Understand Their Values
YMCA St Paul’s Group is guided by Christian values and focuses on community support. Research their mission and values, and be ready to discuss how your personal values align with theirs. This will demonstrate your commitment to their cause and your potential fit within their team.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. Inquire about their IT infrastructure, team dynamics, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
