Housing & Support Officer

About YMCA St Paul\’s Group

YMCA St Paul\’s Group is a charity that aims to support and empower young people and communities throughout London by providing life‑changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long‑term transformation in mind, body, and spirit, YMCA St Paul\’s Group has served the community for over 150 years.

About the Role

In your role, you will play a key part in the Housing and Support team, ensuring the delivery of exceptional housing and support services to our residents. You will often be the first point of interaction for both residents and visitors, handling a broad spectrum of questions and providing detailed information and comprehensive guidance. Your commitment to maintaining consistently high‑quality customer service will positively impact everyone you engage with, particularly our residents and their support circles. The role is dynamic and multifaceted, encompassing reception duties, first aid, fire marshal responsibilities, health and safety, and representing YMCA St Paul\’s Group in welcoming new residents and Health & Wellbeing members.

Key Responsibilities

• Provide exceptional customer service and be the frontline representative.
• Perform reception duties: manage calls, handle mail, oversee repairs, and process payments.
• Ensure safety and security as first‑aider and fire marshal; conduct regular patrols and checks on wellbeing and facilities.
• Welcome new residents, address complaints, handle reports of anti‑social behaviour, and provide empathetic support.
• Collaborate with experienced housing advisors to deliver high‑quality service.

What We Offer

We prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups. As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development programme includes training, qualifications, and on‑the‑job experience, ensuring you have the skills necessary for your role while offering continuous development and advancement opportunities.

Benefits

• Free gym access across our sites.
• Discounts from major retailers and supermarkets.
• Free access to well‑being and counselling services.
• The ability to work from a range of outer London work locations.
• Career development programmes to help you thrive.
• Family‑friendly policies to help you balance work‑life, including enhanced maternity pay.
• Life Assurance (permanent contracts only).
• For a complete list of our staff benefits, please click here.