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- Tasks: Lead and manage housing support teams to empower young residents.
- Company: YMCA St Paul's Group, a charity transforming lives in London for over 150 years.
- Benefits: Free gym access, discounts, well-being services, and career development opportunities.
- Why this job: Make a real difference in the community while growing your skills and career.
- Qualifications: Experience in housing support and strong leadership skills.
- Other info: Join a diverse team committed to personal growth and community impact.
The predicted salary is between 30000 - 40000 £ per year.
YMCA St Paul’s Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul’s Group has served the community for over 150 years.
To provide leadership and management to the Housing and Support and Customer Services teams at your site(s).
- Manage a whole-team approach to the provision of Progression opportunities in conjunction with the Progression Team Manager.
- Work collaboratively with other departments – in particular, Facilities and Property Management and other community operations teams (Health and Wellbeing, and Children, Youth and Families) to deliver the best service for our residents and customers.
- Have responsibility for the delivery of Housing and Support in your service(s), ensuring that rent and service charge income is maximised.
- Be responsible for the Safeguarding of residents at your service.
- Maximise housing occupancy and minimise voids, leading on all referrals and the induction of new residents, acting as the link for partner agencies.
- Oversee compliance with Tenancy and License conditions, and deal with any anti-social behaviour, making appropriate decisions in line with YMCA policies and procedures.
- Be responsible for the delivery of high-quality Customer Services in your service through the effective management of the Customer Services team.
At YMCA St. Paul’s Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.
As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to well-being and counselling services.
- The ability to work from a range of outer London work locations.
- Career development programmes to help you thrive.
- Family-friendly policies to help you balance work-life, including enhanced maternity pay.
- Life Assurance.
Housing & Support Manager employer: YMCA St Paul's Group
Contact Detail:
YMCA St Paul's Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sector, especially those connected to YMCA St Paul’s Group. Attend events, join relevant online groups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for community work! When you get the chance to chat with potential employers, share your experiences and why you care about supporting young people and communities. Authenticity goes a long way in making a memorable impression.
✨Tip Number 3
Prepare for interviews by researching YMCA St Paul’s Group thoroughly. Understand their mission, values, and recent projects. This will help you tailor your answers and demonstrate that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the YMCA St Paul’s Group family. Keep an eye on our careers page for the latest opportunities!
We think you need these skills to ace Housing & Support Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing & Support Manager role. Highlight your relevant experience in housing management and support services, and show us how you align with our mission at YMCA St Paul’s Group.
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've successfully managed teams or projects in the past. This is your chance to demonstrate how you can lead our Housing and Support team effectively.
Be Authentic: At YMCA St Paul’s Group, we value authenticity. Don’t be afraid to let your personality shine through in your application. Share your unique voice and experiences that make you a great fit for our community-focused environment.
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at YMCA St Paul's Group
✨Know Your Stuff
Before the interview, make sure you understand YMCA St Paul’s Group's mission and values. Familiarise yourself with their work in supporting young people and communities. This will help you connect your experience to their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Leadership Skills
As a Housing & Support Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or projects. Highlight how you foster collaboration and support progression opportunities for your team members.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding safeguarding and dealing with anti-social behaviour. Think of specific situations you've faced and how you handled them, focusing on your decision-making process and the outcomes.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the role and the organisation. Inquire about their approach to diversity and inclusion or how they measure success in their housing and support services. This shows your enthusiasm and commitment to the role.