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For Companies At a Glance
- Tasks: Manage resident caseloads, monitor rent accounts, and support wellbeing.
- Company: Join YMCA St Paul's Group, a leading non-profit focused on community support.
- Benefits: Enjoy a full-time role with opportunities for training and development.
- Why this job: Make a real impact in residents' lives while working in a supportive environment.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: 40-hour shift rota, including weekends, with typical shifts from 8am to 8pm.
The predicted salary is between 28800 - 42000 £ per year.
About YMCA St. Paul\’s Group
YMCA St Paul\’s Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul\’s Group has served the community for over 150 years.
About The Role
In your role, you will play a key part in the Housing and Support team, ensuring the delivery of exceptional housing and support services to our residents. Your position will often be the first point of interaction for both residents and visitors, where you will handle a broad spectrum of questions, providing detailed information and comprehensive guidance. Your commitment to maintaining consistently high-quality customer service will positively impact everyone you engage with, particularly our residents and their support circles. Your role will be dynamic and multifaceted, encompassing tasks such as reception duties, first aid, fire marshal responsibilities, and health and safety, as well as representing YMCA St Paul’s Group in welcoming new residents and Health & Wellbeing members.
Key Responsibilities
- Exceptional Customer Service: As the frontline representative, you’ll provide a consistently excellent customer service experience. Your interactions are crucial in creating a lasting positive impact on all, especially our residents and their networks.
- Diverse and Dynamic Role: Far from mundane, your role includes standard reception tasks like managing calls, handling mail, overseeing repairs, and processing payments. Additionally, you’ll play a crucial role in ensuring the safety and security of our facility.
- Safety and Security: Acting as the first aider and fire marshal, you’ll be responsible for the safety and well‑being of residents during emergencies. Your duties will include regular patrols and checks on Wellbeing and Facilities, enhancing the community’s safety and comfort.
- Welcoming and Attentive: Often the first contact point, your role involves welcoming new residents, addressing complaints, handling reports of anti‑social behaviour, and providing empathetic support to residents and the public. Your keen ability to identify and report concerns is vital.
- Collaborative Teamwork: Join our team of experienced housing advisors, where your skills and passion will contribute significantly to the lives of our residents and visitors. Your diverse responsibilities will keep you engaged and your commitment to quality service will be a source of pride.
Joining our team means becoming part of a friendly and supportive group of experienced housing advisors. Where your expertise and passion will shine as you play a vital role in making a difference in the lives of our residents and visitors. Your multifaceted responsibilities will keep you engaged, and your dedication to delivering high‑quality service will be a source of pride and accomplishment.
What We Offer
At YMCA St. Paul’s Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.
As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on‑the‑job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
Benefits
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to well‑being and counselling services.
- The ability to work from a range of outer London work locations.
- Career development programmes to help you thrive.
- Family‑friendly policies to help you balance work‑life, including enhanced maternity pay.
- Life Assurance (permanent contracts only).
- For a complete list of our staff benefits, please click here.
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Housing and Support Officer employer: YMCA St Paul's Group
Contact Detail:
YMCA St Paul's Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Support Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Housing and Support Officer. Understanding the nuances of housing management, resident support, and collaboration will help you articulate your relevant experiences during the interview.
✨Tip Number 2
Network with professionals in the non-profit sector, especially those involved in housing and support services. Engaging with current employees or attending relevant events can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated skills in conflict resolution, advocacy, or community engagement. These examples will showcase your ability to handle the challenges faced by residents effectively.
✨Tip Number 4
Research YMCA St Paul's Group's values and mission. Being able to align your personal values with theirs during the interview will demonstrate your commitment to their cause and enhance your chances of landing the job.
We think you need these skills to ace Housing and Support Officer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Housing and Support Officer.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing management, resident support, or working with vulnerable populations. Use specific examples to demonstrate your ability to manage caseloads and address issues like anti-social behaviour.
Showcase Soft Skills: The role requires strong interpersonal skills, so make sure to showcase your communication, empathy, and problem-solving abilities. Mention any relevant training or experiences that have helped you develop these skills.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your genuine interest in working for YMCA St Paul's Group. Mention their values and how they resonate with you, particularly regarding community engagement and support.
How to prepare for a job interview at YMCA St Paul's Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Be prepared to discuss how your skills and experiences align with managing a caseload of residents and ensuring compliance with tenancy conditions.
✨Showcase Your Support Skills
Highlight any previous experience in resident support or community engagement. Be ready to share examples of how you've helped individuals with their wellbeing, particularly in areas like mental health or independent living skills.
✨Demonstrate Collaboration
This role requires working cross-functionally with various teams. Prepare to discuss instances where you've successfully collaborated with others to achieve a common goal, especially in a non-profit or community-focused setting.
✨Emphasise Your Values
YMCA St Paul's Group upholds specific values, including a Christian ethos and commitment to equality and diversity. Be prepared to articulate how your personal values align with theirs and how you can contribute to a psychologically informed service delivery.