About YMCA St Paul’s Group
YMCA St Paul\'s Group is a charity that aims to support and empower young people and communities throughout London by providing life‑changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities.
The Role
In this role you will play a key part in the Housing and Support team, ensuring the delivery of exceptional housing and support services to our residents. You will be the first point of interaction for both residents and visitors, handling a broad spectrum of questions and providing detailed information and comprehensive guidance.
Key Responsibilities
- Deliver outstanding customer service to residents and their support networks.
- Manage reception duties: calls, mail, repairs, payment processing.
- Act as first aider and fire marshal: conduct safety patrols and emergency checks.
- Welcome new residents, address complaints, and report anti‑social behaviour.
- Collaborate with experienced housing advisors to uphold high‑quality service.
What We Offer
We prioritise diversity and inclusion, encourage employee resource group participation, and support personal growth through continuous learning and development programmes.
Benefits
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to well‑being and counselling services.
- Work from a range of outer London locations.
- Career development programmes.
- Family‑friendly policies, including enhanced maternity pay.
- Life assurance (permanent contracts only).
