Housing and Support Assistant (Nights)

Are you thrilled at the thought of providing support and a great customer service to young people?

About YMCA St Paul’s Group:

YMCA St Paul’s Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish.

As one of the largest YMCAs in Europe and one of the largest providers of supported housing in London, we provide supported housing services, health and wellbeing services, education and training services through its health and wellbeing centres, children, youth and family programmes, including nurseries, after school clubs and soft play centres.

Being part of YMCA St Paul’s Group means not only working for a great London based charity that has supported young people and communities for over 150 years but also being part of a national association and global movement.

We are one of the UK’s Top 100 Best Workplaces 2026 and have also been recognised as one of the UK’s Top 100 Best Workplaces for Development 2026.

About the role:

As a Housing and Support Assistant (Nights) at YMCA St Paul's Group, you will be an integral part of our Housing and Support team, dedicating your nights to delivering exceptional housing and support services to our residents. Your role will often be the initial touchpoint for our residents and visitors, handling myriad queries and offering comprehensive, tailored advice. You will embody our commitment to consistent, superior customer service, positively impacting everyone you interact with, particularly our residents and their support networks. Your role will be dynamic and diverse, encompassing responsibilities such as reception duties, first aid, fire marshal, and health and safety while representing the welcoming face of YMCA St Paul's Group for new residents and Health & Wellbeing members.

Key Responsibilities:

Deliver Outstanding Customer Service: At the forefront of our customer service, your interactions will set the tone for the high-quality experience we are known for, leaving a memorable impression on our residents and their support network.

Versatility at its Best: Far from routine, your role will encompass a variety of tasks. Beyond the standard reception duties like managing telephone services, handling mail, overseeing repairs, and processing payments, you'll be instrumental in upholding the safety and security of our building.

Safety and Security: As the designated first aider and fire marshal, you'll be responsible for the protection and wellbeing of our residents, particularly during emergencies. Regular patrols and checks of wellbeing and facilities will be a key part of your role, ensuring the safety and comfort of our community.

Welcoming and Listening: Often the first point of contact, you will welcome new residents, address complaints, manage reports of anti-social behaviour, and offer a compassionate ear to residents and the public. Your ability to identify and appropriately report concerns or issues will be invaluable.

Join a Supportive Team: By joining our team, you become part of a welcoming and experienced group of housing advisors, where your expertise and passion will be pivotal in making a significant difference in the lives of our residents and visitors. The multifaceted nature of your responsibilities will keep you engaged, and your commitment to high-quality service will be a source of pride and achievement.

Becoming a member of our team as a Housing and Support Assistant (Nights) places you within a welcoming and collaborative community of skilled housing professionals. This position offers a dynamic range of duties that will continuously engage and challenge you. Your commitment to providing exceptional service throughout the night will be a testament to your dedication and a source of personal pride and fulfilment. As you navigate your varied responsibilities, your efforts will be instrumental in maintaining a safe, supportive, and comforting environment for everyone we serve.

What we offer:

At YMCA St. Paul's Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.

You can learn, grow, and reach your full potential as a team member. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.

In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:

• Free gym access across our sites.
• Discounts from major retailers and supermarkets.
• Free access to well-being and counselling services.
• The ability to work from a range of outer London work locations.
• Career development programmes to help you thrive.
• Family-friendly policies to help you balance work-life, including enhanced maternity pay.
• Life Assurance.

Please note: We are unable to provide visa sponsorship and can only accept applications from individuals who already have the right to work in the UK

As this role involves working with vulnerable members of society, including regulated activity, a Basic, Standard or Enhanced Criminal Disclosure will be required following a conditional offer. We are making people aware of this because with Enhanced disclosures, spent convictions may appear. However, if you were appointed, we will consider all circumstances before making a final decision.

Previous applications: If you have applied for a similar role within the last six months and were unsuccessful, we encourage you to consider whether your experience has developed further before reapplying.

Accessibility & adjustments: We are committed to making reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any support to participate fully.

At YMCA St Paul’s Group, we actively promote equality of opportunity and are committed to creating an inclusive environment where everyone is treated with dignity and respect. We welcome applications from all backgrounds, communities, and industries, and value the diverse skills, experiences, and perspectives that make our workforce stronger.

The successful candidate will be expected to uphold and work in accordance with the YMCA's Christian ethos and values.