Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents at night, ensuring safety and delivering exceptional customer service.
- Company: YMCA St Paul's Group, a charity empowering young people and communities in London.
- Benefits: Free gym access, discounts from retailers, and well-being services.
- Why this job: Make a real difference in the lives of young people while gaining valuable experience.
- Qualifications: Strong communication skills and a compassionate approach to support.
- Other info: Join a diverse team committed to community transformation and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
About YMCA St Paul’s Group
YMCA St Paul\’s Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long‑term transformation in mind, body, and spirit, YMCA St Paul\’s Group has served the community for over 150 years.
About The Role
As a Housing and Support Assistant (Nights) at YMCA St Paul\’s Group, you will be an integral part of our Housing and Support team, dedicating your nights to delivering exceptional housing and support services to our residents. Your role will often be the initial touchpoint for our residents and visitors, handling myriad queries and offering comprehensive, tailored advice. You will embody our commitment to consistent, superior customer service, positively impacting everyone you interact with, particularly our residents and their support networks. Your role will be dynamic and diverse, encompassing responsibilities such as reception duties, first aid, fire marshal, and health and safety while representing the welcoming face of YMCA St Paul\’s Group for new residents and Health & Wellbeing members.
Key Responsibilities
Deliver Outstanding Customer Service: Your interactions will set the tone for the high‑quality experience we are known for, leaving a memorable impression on our residents and their support network.
Versatility at its Best: Beyond the standard reception duties like managing telephone services, handling mail, overseeing repairs, and processing payments, you will help uphold the safety and security of our building.
Safety and Security: As the designated first aider and fire marshal, you will protect and ensure the wellbeing of our residents, particularly during emergencies, and conduct regular patrols and checks of wellbeing and facilities.
Welcoming and Listening: You will welcome new residents, address complaints, manage reports of anti‑social behaviour, and offer a compassionate ear to residents and the public, identifying and appropriately reporting concerns or issues.
Join a Supportive Team: By joining our team, you become part of a welcoming and experienced group of housing advisors, where your expertise and passion will make a significant difference in the lives of our residents and visitors.
Becoming a member of our team as a Housing and Support Assistant (Nights) places you within a collaborative community of skilled housing professionals. This position offers a dynamic range of duties that will continuously engage and challenge you, and your commitment to providing exceptional service throughout the night will be a testament to your dedication and a source of personal pride and fulfilment.
What We Offer
At YMCA St. Paul\’s Group, we prioritise improving diversity and inclusion in the workplace and our services. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.
You can learn, grow, and reach your full potential as a team member. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development programme includes training, qualifications, and on‑the‑job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
Benefits
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to well‑being and counselling services.
- The ability to work from a range of outer London work locations.
- Career development programmes to help you thrive.
- Family‑friendly policies to help you balance work‑life, including enhanced maternity pay.
- Life Assurance.
For a complete list of our staff benefits, please click here.
#J-18808-Ljbffr
Housing and Support Assistant (Night) employer: YMCA St Paul's Group
Contact Detail:
YMCA St Paul's Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Support Assistant (Night)
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sector, especially those connected to YMCA St Paul's Group. A friendly chat can open doors and give you insights that might just land you that job.
✨Tip Number 2
Show your passion for community work! When you get the chance to meet potential employers or during interviews, share your experiences and why you care about supporting young people and communities. Authenticity goes a long way!
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various scenarios related to safety, customer service, and resident support. Practising these responses will help you feel more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the YMCA St Paul's Group family.
We think you need these skills to ace Housing and Support Assistant (Night)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting young people and communities shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or support roles. We love seeing how your past roles can contribute to our mission at YMCA St Paul's Group.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly relate to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Housing and Support Assistant position.
How to prepare for a job interview at YMCA St Paul's Group
✨Know the Organisation Inside Out
Before your interview, take some time to research YMCA St Paul's Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Housing and Support Assistant, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers or residents. Highlight your ability to listen, empathise, and resolve issues, as these are crucial in this role.
✨Demonstrate Your Versatility
This role involves a variety of tasks, so be ready to discuss how you can adapt to different situations. Think of times when you’ve had to juggle multiple responsibilities or handle unexpected challenges. Showing that you can thrive in a dynamic environment will set you apart.
✨Emphasise Safety Awareness
Since safety and security are vital aspects of the job, be prepared to talk about your understanding of these responsibilities. If you have any experience with first aid or emergency protocols, make sure to mention it. This will reassure the interviewers that you take these duties seriously.
