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- Tasks: Assist residents with housing support and deliver outstanding customer service.
- Company: YMCA St Paul’s Group, a charity empowering young people and communities.
- Benefits: Free gym access, discounts, wellbeing services, and career development programmes.
- Why this job: Make a real difference in people's lives while growing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a diverse team committed to personal growth and community impact.
The predicted salary is between 30000 - 42000 ÂŁ per year.
About YMCA St Paul’s Group
YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life‑changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long‑term transformation in mind, body, and spirit, YMCA St Paul's Group has served the community for over 150 years.
About The Role
You will assist the Housing and Support team in delivering high‑quality housing and support to our residents. In this role, you’ll frequently serve as the first point of contact for our residents and visitors, addressing a wide range of inquiries and providing comprehensive information and holistic advice. You will deliver a consistent, top‑tier customer service experience for everyone you engage with, especially our residents and their support network. Your role will be wonderfully diverse with varied responsibilities such as reception duties, first aid, fire marshal, health and safety, and being the face of YMCA St Paul’s Group to welcome new residents and Health & Wellbeing members.
Responsibilities
- Deliver Outstanding Customer Service: You will be at the forefront of providing a consistently high‑quality customer service experience. Your interactions will leave a lasting impression on everyone you encounter, especially our residents and their support network.
- Versatility at its Best: This role is anything but monotonous. In addition to typical reception duties such as managing telephone services, handling mail, overseeing repairs, and processing payments, you’ll also play a vital role in maintaining the safety of our building.
- Safety and Security: You’ll be designated as the first aider and fire marshal, entrusted with ensuring the safety and well‑being of our residents during emergencies. Regular patrols, including wellbeing and facilities checks, will be part of your shift, contributing to our community’s safety and comfort.
- Welcoming and Listening: This role will often be the first point of contact; you may receive new residents, address complaints, handle reports of anti‑social behaviour, or lend a compassionate ear to residents and the public. Your ability to identify and report concerns or issues as appropriate will be invaluable.
What We Offer
At YMCA St. Paul’s Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups. As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on‑the‑job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
Benefits
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to wellbeing and counselling services.
- The ability to work from a range of outer London work locations.
- Career development programmes to help you thrive.
- Family‑friendly policies to help you balance work‑life, including enhanced maternity pay.
- Life Assurance.
Housing and Support Assistant -Days employer: YMCA St Paul's Group
Contact Detail:
YMCA St Paul's Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Support Assistant -Days
✨Tip Number 1
Get to know the organisation! Research YMCA St Paul’s Group and understand their mission. When you show genuine interest in their work during interviews, it’ll set you apart from other candidates.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch support, think of examples from your past experiences where you’ve gone above and beyond for someone. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at YMCA St Paul’s Group.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Housing and Support Assistant -Days
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting young people and communities shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or support roles. We love seeing how your past roles can contribute to the diverse responsibilities of this position.
Be Personable: Since you'll be the first point of contact for residents, it's important to convey your friendly and approachable nature in your application. Use a warm tone that reflects how you'd interact with our community.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at YMCA St Paul's Group
✨Know the Organisation
Before your interview, take some time to research YMCA St Paul’s Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you handled difficult situations or complaints, as these stories will highlight your ability to connect with residents and visitors.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with anti-social behaviour or responding to a medical emergency. Practise your responses to these scenarios, focusing on your problem-solving skills and your ability to remain calm under pressure.
✨Demonstrate Your Commitment to Safety
As a Housing and Support Assistant, safety is paramount. Be prepared to discuss your understanding of health and safety protocols, first aid, and fire marshal duties. Showing that you take these responsibilities seriously will reassure the interviewers that you’re ready for the role.