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- Tasks: Assist in delivering high-quality housing and support to residents while providing outstanding customer service.
- Company: YMCA St Paul's Group empowers young people and communities across London through essential services and support.
- Benefits: Enjoy free gym access, discounts, career development programmes, and family-friendly policies.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: Join a friendly team dedicated to community transformation and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
About YMCA St Paul\’s Group
YMCA St Paul\’s Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul\’s Group has served the community for over 150 years.
About The Role
You will assist the Housing and Support team in delivering high-quality housing and support to our residents. In this role, you\’ll frequently serve as the first point of contact for our residents and visitors, addressing a wide range of inquiries and providing comprehensive information and holistic advice. You will deliver a consistent, top-tier customer service experience for everyone you engage with, especially our residents and their support network. Your role will be wonderfully diverse with varied responsibilities such as reception duties, first aid, fire marshal, health and safety, as well as being the face of YMCA St Paul\’s Group to welcome new residents and Health & Wellbeing members.
Responsibilities
- Deliver Outstanding Customer Service: You will be at the forefront of providing a consistently high-quality customer service experience. Your interactions will leave a lasting impression on everyone you encounter, especially our residents and their support network.
- Versatility at its Best: In addition to typical reception duties such as managing telephone services, handling mail, overseeing repairs, and processing payments, you\’ll also play a vital role in maintaining the safety of our building and supporting the community.
- Safety and Security: You\’ll be designated as the first aider and fire marshal, entrusted with ensuring the safety and well-being of our residents during emergencies. Regular patrols, including wellbeing and facilities checks, will be part of your shift, contributing to our community\’s safety and comfort.
- Welcoming and Listening: This role will often be the first point of contact; you may receive new residents, address complaints, handle reports of anti-social behaviour, or lend a compassionate ear to residents and the public. Your ability to identify and report concerns or issues as appropriate will be invaluable.
What We Offer
At YMCA St. Paul\’s Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups. As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
Benefits
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to wellbeing and counselling services.
- The ability to work from a range of outer London work locations.
- Career development programmes to help you thrive.
- Family-friendly policies to help you balance work-life, including enhanced maternity pay.
- Life Assurance.
For a complete list of our staff benefits, please click here.
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Housing and Support Assistant employer: YMCA St Paul's Group
Contact Detail:
YMCA St Paul's Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Support Assistant
✨Tip Number 1
Familiarise yourself with YMCA St Paul's Group's mission and values. Understanding their commitment to supporting young people and communities will help you align your responses during interviews, showcasing your passion for their cause.
✨Tip Number 2
Highlight any previous experience in customer service or community support roles. Be ready to share specific examples of how you've positively impacted others, as this will demonstrate your ability to deliver the high-quality service they expect.
✨Tip Number 3
Prepare to discuss your approach to handling challenging situations, such as complaints or anti-social behaviour. Showing that you can remain calm and professional under pressure will be crucial for this role.
✨Tip Number 4
Network with current or former employees of YMCA St Paul's Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Housing and Support Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Housing and Support Assistant. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to provide outstanding customer service and any experience in housing or support roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting young people and communities. Mention specific examples of how you've provided excellent service or handled challenging situations in the past.
Showcase Your Soft Skills: In your application, highlight soft skills such as empathy, communication, and problem-solving. These are crucial for the role, especially when dealing with residents and their concerns.
How to prepare for a job interview at YMCA St Paul's Group
✨Show Your Passion for Community Support
YMCA St Paul's Group is all about empowering young people and communities. Make sure to express your genuine interest in community service and how you can contribute to their mission during the interview.
✨Demonstrate Customer Service Skills
As a Housing and Support Assistant, you'll be the first point of contact for residents. Prepare examples of how you've provided excellent customer service in the past, focusing on your ability to listen and respond to diverse needs.
✨Highlight Your Versatility
This role involves various responsibilities, from reception duties to health and safety. Be ready to discuss your adaptability and how you've successfully managed multiple tasks in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies, such as being a first aider or fire marshal. Think of scenarios where you've had to act quickly and effectively to ensure safety.
