At a Glance
- Tasks: Assist residents with housing support and deliver outstanding customer service.
- Company: Join the YMCA St Paul's Group, a charity empowering young people in London.
- Benefits: Free gym access, discounts, wellbeing services, and career development opportunities.
- Other info: Diverse and inclusive environment with family-friendly policies.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
Join the YMCA St Paul's Group as a Housing and Support Assistant.
About the Organisation
YMCA St Paul's Group is a charity that supports and empowers young people and communities across London, offering youth work, community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.
About the Role
You will assist the Housing and Support team in delivering high-quality housing and support to residents. The role is often the first point of contact for residents and visitors, providing information, advice, and customer service.
Responsibilities include:
- Deliver outstanding customer service and maintain a high-quality experience for residents and their support network.
- Perform reception duties: manage telephone services, handle mail, oversee repairs, and process payments.
- Act as first aid and fire marshal, ensuring safety during emergencies and conducting regular patrols and checks.
- Welcome residents, address complaints, handle reports of anti-social behaviour, and listen to concerns.
What We Offer
We prioritise diversity and inclusion and offer opportunities to grow through a comprehensive learning and development programme.
Benefits include:
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to wellbeing and counselling services.
- Work from various outer London locations.
- Career development programmes.
- Family-friendly policies, including enhanced maternity pay.
- Life Assurance.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Non-profit Organisations
Housing and Support Assistant employer: YMCA St Paul's Group
YMCA St Paul’s Group is an exceptional employer, offering a dynamic and inclusive work environment where your contributions directly impact the lives of young people and communities. With a strong commitment to employee development, you will have access to comprehensive training programmes and career advancement opportunities, all while enjoying a range of benefits including free gym access and family-friendly policies. Join us in our mission to transform communities and thrive in a supportive culture that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Support Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sector, especially those connected to YMCA St Paul's Group. A friendly chat can open doors and give you insider info on job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and safety protocols. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show your passion for helping others! When you get the chance to meet potential employers, share your experiences and why you care about supporting young people and communities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the YMCA St Paul's Group team.
We think you need these skills to ace Housing and Support Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Housing and Support Assistant. We want to see how you can deliver outstanding customer service and support our residents!
Show Your Passion:Let your enthusiasm for working with young people and communities shine through in your application. We love candidates who are genuinely excited about making a difference in people's lives!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and how they relate to the responsibilities listed in the job description. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at YMCA St Paul's Group
✨Know Your Stuff
Familiarise yourself with YMCA St Paul's Group and its mission. Understand the role of a Housing and Support Assistant, especially how it relates to supporting young people and communities. This will show your genuine interest and help you answer questions more confidently.
✨Customer Service Focus
Since this role involves a lot of interaction with residents, be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond to help someone, as this will demonstrate your commitment to providing outstanding support.
✨Safety First
Brush up on basic first aid and fire safety protocols. Being able to talk about these responsibilities will show that you're ready to take on the role's safety aspects seriously. You might even want to mention any relevant training or certifications you have.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the types of challenges residents face, or opportunities for professional development. It shows you're engaged and thinking about how you can contribute to the organisation.
