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- Tasks: Provide exceptional housing support and customer service to residents during night shifts.
- Company: YMCA St Paul's Group, a charity empowering young people and communities in London.
- Benefits: Free gym access, discounts, career development, and family-friendly policies.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a supportive team dedicated to creating thriving communities.
The predicted salary is between 24000 - 36000 £ per year.
Job Introduction
About YMCA St Paul\’s Group:
YMCA St Paul\’s Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul\’s Group has served the community for over 150 years.
About the role:
As a Housing and Support Assistant (Nights) at YMCA St Paul\’s Group, you will be an integral part of our Housing and Support team, dedicating your nights to delivering exceptional housing and support services to our residents. Your role will often be the initial touchpoint for our residents and visitors, handling myriad queries and offering comprehensive, tailored advice. You will embody our commitment to consistent, superior customer service, positively impacting everyone you interact with, particularly our residents and their support networks. Your role will be dynamic and diverse, encompassing responsibilities such as reception duties, first aid, fire marshal, and health and safety while representing the welcoming face of YMCA St Paul\’s Group for new residents and Health & Wellbeing members.
Key Responsibilities:
Deliver Outstanding Customer Service: At the forefront of our customer service, your interactions will set the tone for the high-quality experience we are known for, leaving a memorable impression on our residents and their support network.
Versatility at its Best: Far from routine, your role will encompass a variety of tasks. Beyond the standard reception duties like managing telephone services, handling mail, overseeing repairs, and processing payments, you\’ll be instrumental in upholding the safety and security of our building.
Safety and Security: As the designated first aider and fire marshal, you\’ll be responsible for the protection and wellbeing of our residents, particularly during emergencies. Regular patrols and checks of wellbeing and facilities will be a key part of your role, ensuring the safety and comfort of our community.
Welcoming and Listening: Often the first point of contact, you will welcome new residents, address complaints, manage reports of anti-social behaviour, and offer a compassionate ear to residents and the public. Your ability to identify and appropriately report concerns or issues will be invaluable.
Join a Supportive Team: By joining our team, you become part of a welcoming and experienced group of housing advisors, where your expertise and passion will be pivotal in making a significant difference in the lives of our residents and visitors. The multifaceted nature of your responsibilities will keep you engaged, and your commitment to high-quality service will be a source of pride and achievement.
Becoming a member of our team as a Housing and Support Assistant (Nights) places you within a welcoming and collaborative community of skilled housing professionals. This position offers a dynamic range of duties that will continuously engage and challenge you. Your commitment to providing exceptional service throughout the night will be a testament to your dedication and a source of personal pride and fulfilment. As you navigate your varied responsibilities, your efforts will be instrumental in maintaining a safe, supportive, and comforting environment for everyone we serve.
What we offer:
At YMCA St. Paul\’s Group, we prioritise improving diversity and inclusion in the workplace and our services. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.
You can learn, grow, and reach your full potential as a team member. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:
Free gym access across our sites.
Discounts from major retailers and supermarkets.
Free access to well-being and counselling services.
The ability to work from a range of outer London work locations.
Career development programmes to help you thrive.
Family-friendly policies to help you balance work-life, including enhanced maternity pay.
Life Assurance.
For a complete list of our staff benefits, please click here.
Housing and Support Assistant employer: YMCA St Paul's Group
Contact Detail:
YMCA St Paul's Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Support Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sector, especially those connected to YMCA St Paul's Group. Attend events or join online forums where you can chat with current employees and learn about their experiences.
✨Tip Number 2
Prepare for your interview by practising common questions related to customer service and safety protocols. Think about scenarios where you've had to handle difficult situations and how you resolved them. This will show you're ready for the dynamic nature of the role!
✨Tip Number 3
Show your passion for community work! When you get the chance, share why supporting young people and communities matters to you. Your genuine interest will resonate with the hiring team and set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the YMCA St Paul's Group family right from the start.
We think you need these skills to ace Housing and Support Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting young people and communities shine through. We want to see how your values align with our mission at YMCA St Paul's Group.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or support roles. We love seeing how your past roles can contribute to the dynamic responsibilities of a Housing and Support Assistant.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us get to know you better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at YMCA St Paul's Group
✨Know the Organisation
Before your interview, take some time to research YMCA St Paul's Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Housing and Support Assistant, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers or clients. Highlight your ability to listen, empathise, and resolve issues, as these are crucial skills for the role.
✨Demonstrate Versatility
The role involves a variety of tasks, so be ready to discuss how you handle multiple responsibilities. Think of instances where you’ve successfully juggled different duties or adapted to changing situations. This will illustrate your flexibility and readiness for the dynamic nature of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and approach to safety and security. Practice responses to potential situations you might face as a Housing and Support Assistant, such as dealing with emergencies or managing complaints, to show you’re prepared for the challenges ahead.