At a Glance
- Tasks: Assist in delivering top-notch housing and support to residents while providing excellent customer service.
- Company: YMCA St Paul's Group, a charity empowering young people and communities in London.
- Benefits: Free gym access, discounts, career development, and family-friendly policies.
- Other info: Join a diverse team committed to personal growth and community transformation.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
About YMCA St Paul’s Group
YMCA St Paul’s Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul’s Group has served the community for over 150 years.
About The Role
You will assist the Housing and Support team in delivering high-quality housing and support to our residents. In this role, you\'ll frequently serve as the first point of contact for our residents and visitors, addressing a wide range of inquiries and providing comprehensive information and holistic advice. You will deliver a consistent, top-tier customer service experience for everyone you engage with, especially our residents and their support network. Your role will be wonderfully divers with varied responsibilities such as; reception duties, first aid, fire marshal, health and safety, as well as being the face of YMCA St Paul’s Group to welcome new residents and Health & Wellbeing members.
Responsibilities
- Deliver Outstanding Customer Service: You will be at the forefront of providing a consistently high-quality customer service experience. Your interactions will leave a lasting impression on everyone you encounter, especially our residents and their support network.
- Versatility at its Best: This role is anything but monotonous. In addition to typical reception duties such as managing telephone services, handling mail, overseeing repairs, and processing payments, you\'ll also play a vital role in maintaining the safety of our building.
- Safety and Security: You\'ll be designated as the first aider and fire marshal, entrusted with ensuring the safety and well-being of our residents during emergencies. Regular patrols, including Wellbeing and Facilities checks, will be part of your shift, contributing to our community\'s safety and comfort.
- Welcoming and Listening: This role will often be the first point of contact; you may receive new residents, address complaints, handle reports of anti-social behaviour, or lend a compassionate ear to residents and the public. Your ability to identify and report concerns or issues as appropriate will be invaluable.
Joining our team means becoming part of a friendly and supportive group of experienced housing advisors. Where your expertise and passion will shine as you play a vital role in making a difference in the lives of our residents and visitors. Your multifaceted responsibilities will keep you engaged, and your dedication to delivering high-quality service will be a source of pride and accomplishment.
What We Offer
At YMCA St. Paul\u2019s Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.
As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
Benefits
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to well-being and counselling services.
- The ability to work from a range of outer London work locations.
- Career development programmes to help you thrive.
- Family-friendly policies to help you balance work-life, including enhanced maternity pay.
- Life Assurance.
- For a complete list of our staff benefits, please click here.
Housing and Support Assistant in Harrow employer: YMCA St Paul's Group
YMCA St Paul's Group is an exceptional employer dedicated to empowering young people and communities in London. With a strong focus on diversity, inclusion, and personal development, employees benefit from comprehensive training programmes, free gym access, and a supportive work culture that values authenticity. The organisation's commitment to long-term transformation and community service makes it a fulfilling place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Support Assistant in Harrow
✨Tip Number 1
Get to know the organisation! Research YMCA St Paul's Group and understand their mission. This will help you connect with their values during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can provide outstanding service. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at YMCA St Paul's Group.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at YMCA St Paul's Group.
We think you need these skills to ace Housing and Support Assistant in Harrow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for supporting young people and communities shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the role. We love seeing how your background aligns with our mission at YMCA St Paul’s Group.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at YMCA St Paul's Group
✨Know the Organisation
Before your interview, take some time to research YMCA St Paul's Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Housing and Support Assistant, you'll be the first point of contact for residents. Prepare examples from your past experiences where you've delivered outstanding customer service. Highlight how you handled difficult situations or complaints with empathy and professionalism.
✨Demonstrate Versatility
This role involves a variety of responsibilities, so be ready to discuss how you can adapt to different tasks. Think of instances where you've successfully juggled multiple duties or taken on new challenges. This will illustrate your ability to thrive in a dynamic environment.
✨Prepare for Safety Scenarios
Since you'll be responsible for safety and security, brush up on basic first aid and fire marshal procedures. Be prepared to discuss how you would handle emergencies or ensure the well-being of residents. Showing that you're proactive about safety will set you apart.
