At a Glance
- Tasks: Manage gym operations and promote health and wellbeing in the community.
- Company: Join YMCA St Paul's Group, a leading charity transforming lives for over 150 years.
- Benefits: Inclusive workplace, personal development opportunities, and a supportive team environment.
- Other info: Be part of a diverse team committed to equality and community support.
- Why this job: Make a real difference in people's lives while growing your career in a rewarding role.
- Qualifications: Experience in health services, customer care, and team leadership is essential.
The predicted salary is between 45091 - 45091 £ per year.
Could you be our new Health and Wellbeing Manager?! Do you have a passion for supporting people and communities to be healthier and more active? If yes, read more below.
About YMCA St Paul's Group
YMCA St Paul's Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish. As one of the largest YMCAs in Europe and one of the largest providers of supported housing in London, we provide supported housing services, health and wellbeing services, education and training services through our health and wellbeing centres, children, youth and family programmes, including nurseries, after-school clubs and soft play centres. Being part of YMCA St Paul's Group means not only working for a great London-based charity that has supported young people and communities for over 150 years but also being part of a national association and global movement. We are one of the UK's Top 100 Best Workplaces™ 2026 and have also been recognised as one of the UK's Top 100 Best Workplaces for Development™ 2026, Wellbeing™ 2026 and Women™ 2026.
About the Role
The Health and Wellbeing Manager will manage the day-to-day operation of the gym and health and wellbeing services at YMCA Surbiton. They will ensure the service is safe, welcoming, well managed and financially sustainable, while supporting members, residents and the wider community to be healthier and more active. The role will focus on excellent customer care, team leadership, sales and retention, gym programming, health and safety, and the delivery of high-quality health and wellbeing services.
Key Responsibilities:
- Manage the day-to-day operation of the gym and health and wellbeing services at YMCA Surbiton.
- Ensure high standards of customer care are maintained and improvements are acted on.
- Support membership sales, enquiries, tours, follow up, onboarding and retention.
- Resolve member queries and complaints within the scope of the role.
- Maximise the use of gym, studio and activity spaces by supporting effective programming, Personal Trainer activity, external hire bookings, invoicing and payments.
- People Management
- Finance and Budgetary Management
- Health and Safety / Risk Management
- Reporting, Monitoring and Evaluating
What we offer:
At YMCA St. Paul's Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups. You can learn, grow, and reach your full potential as a team member. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
Please note: We are unable to provide visa sponsorship and can only accept applications from individuals who already have the right to work in the UK. As this role involves working with vulnerable members of society, including regulated activity, a Basic, Standard or Enhanced Criminal Disclosure will be required following a conditional offer. We are making people aware of this because with Enhanced disclosures, spent convictions may appear. However, if you were appointed, we will consider all circumstances before making a final decision.
Previous applications: If you have applied for a similar role within the last six months and were unsuccessful, we encourage you to consider whether your experience has developed further before reapplying.
Accessibility & adjustments: We are committed to making reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any support to participate fully. At YMCA St Paul's Group, we actively promote equality of opportunity and are committed to creating an inclusive environment where everyone is treated with dignity and respect. We welcome applications from all backgrounds, communities, and industries, and value the diverse skills, experiences, and perspectives that make our workforce stronger.
The successful candidate will be expected to uphold and work in accordance with the YMCA's Christian ethos and values.
Health & Wellbeing Manager employer: YMCA St Paul's Group
YMCA St Paul’s Group is an exceptional employer, offering a dynamic and inclusive work environment where your contributions directly impact the lives of young people and communities. With a strong commitment to employee development, you will have access to comprehensive training programmes and career advancement opportunities, all while enjoying a range of benefits including free gym access and family-friendly policies. Join us in our mission to transform communities and thrive in a supportive culture that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Health & Wellbeing Manager
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like YMCA St Paul's Group!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like YMCA St Paul's Group.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like YMCA St Paul's Group.
✨Utilise Your Connections
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We think you need these skills to ace Health & Wellbeing Manager
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at YMCA St Paul's Group
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with YMCA St Paul's Group's Values
Before the interview, dig deep into YMCA St Paul's Group's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
