At a Glance
- Tasks: Provide exceptional housing support and customer service to residents and visitors.
- Company: YMCA St Paul's Group, a charity empowering young people and communities in London.
- Benefits: Free gym access, discounts, well-being services, and career development opportunities.
- Other info: Join a diverse team committed to personal growth and community impact.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life‑changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities and has served the community for over 150 years.
In your role you will play a key part in the Housing and Support team, ensuring delivery of exceptional housing and support services to residents. You will often be the first point of interaction for both residents and visitors, handling a broad spectrum of questions and providing detailed information and comprehensive guidance. Your commitment to maintaining consistently high‑quality customer service will positively impact everyone you engage with, particularly residents and their support circles. The role is dynamic and multifaceted, encompassing reception duties, first aid, fire marshal responsibilities, health and safety, and representing YMCA St Paul's Group in welcoming new residents and Health & Wellbeing members.
Key Responsibilities- Exceptional Customer Service: Act as the frontline representative, providing consistently excellent customer service and creating a lasting positive impact on residents and their networks.
- Diverse and Dynamic Role: Perform standard reception tasks such as managing calls, handling mail, overseeing repairs, and processing payments, while ensuring facility safety and security.
- Safety and Security: Act as first aider and fire marshal, responsible for the safety and well‑being of residents during emergencies, with regular patrols and checks on Wellbeing and Facilities.
- Welcoming and Attentive: Serve as the first contact point, welcoming new residents, addressing complaints, handling anti‑social behaviour reports, and providing empathetic support to residents and the public.
- Collaborative Teamwork: Work alongside experienced housing advisors, contributing to the well‑being of residents and visitors and maintaining a high‑quality service.
We prioritise improving diversity and inclusion in the workplace and the services we provide, valuing authenticity and encouraging all staff to share their opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups. As a team member, you can learn, grow, and reach your full potential. We are committed to your development and support your personal growth journey through comprehensive learning and development programs, training, qualifications, and on‑the‑job experience.
Benefits- Free gym access across our sites
- Discounts from major retailers and supermarkets
- Free access to well‑being and counselling services
- The ability to work from a range of outer London work locations
- Career development programmes to help you thrive
- Family‑friendly policies, including enhanced maternity pay
- Life Assurance (permanent contracts only)
For a complete list of our staff benefits, please click here.
Housing & Support Navigator — Frontline & Wellbeing in Harrow employer: YMCA St Paul's Group
YMCA St Paul's Group is an exceptional employer dedicated to empowering young people and communities in London. With a strong commitment to diversity and inclusion, employees are encouraged to share their voices and participate in transformative initiatives. The organisation offers comprehensive development programmes, generous benefits including free gym access and well-being services, and a collaborative work culture that fosters personal growth and meaningful contributions to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Support Navigator — Frontline & Wellbeing in Harrow
✨Tip Number 1
Get to know the organisation! Research YMCA St Paul's Group and understand their mission and values. This will help you connect with them during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role. Personal connections can really give you an edge!
✨Tip Number 3
Practice your customer service skills! Since this role is all about exceptional service, think of scenarios where you’ve gone above and beyond for someone. Be ready to share these stories in your interview to demonstrate your commitment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the amazing work we do.
We think you need these skills to ace Housing & Support Navigator — Frontline & Wellbeing in Harrow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for supporting young people and communities shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or support roles. We love seeing how your past roles can contribute to our mission at YMCA St Paul's Group.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly relate to the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at YMCA St Paul's Group
✨Know the Organisation Inside Out
Before your interview, take some time to research YMCA St Paul's Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Customer Service Skills
As a Housing & Support Navigator, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers or resolved conflicts. Be ready to discuss how you would handle specific scenarios that may arise in this role.
✨Demonstrate Empathy and Understanding
In this role, you'll be dealing with residents who may be facing challenging situations. Think about how you can convey empathy during the interview. Share stories that highlight your ability to connect with people and provide support, especially in difficult circumstances.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the organisation.
