At a Glance
- Tasks: Provide exceptional housing support and customer service to residents and visitors.
- Company: YMCA St Paul's Group, a charity empowering young people and communities in London.
- Benefits: Free gym access, discounts, well-being services, and career development opportunities.
- Other info: Join a diverse team focused on personal growth and community impact.
- Why this job: Make a real difference in the lives of young people and contribute to thriving communities.
- Qualifications: Strong customer service skills and a commitment to safety and well-being.
The predicted salary is between 30000 - 40000 £ per year.
YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life‑changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities and has served the community for over 150 years.
In your role you will play a key part in the Housing and Support team, ensuring delivery of exceptional housing and support services to residents. You will often be the first point of interaction for both residents and visitors, handling a broad spectrum of questions and providing detailed information and comprehensive guidance. Your commitment to maintaining consistently high‑quality customer service will positively impact everyone you engage with, particularly residents and their support circles. The role is dynamic and multifaceted, encompassing reception duties, first aid, fire marshal responsibilities, health and safety, and representing YMCA St Paul's Group in welcoming new residents and Health & Wellbeing members.
Key Responsibilities- Exceptional Customer Service: Act as the frontline representative, providing consistently excellent customer service and creating a lasting positive impact on residents and their networks.
- Diverse and Dynamic Role: Perform standard reception tasks such as managing calls, handling mail, overseeing repairs, and processing payments, while ensuring facility safety and security.
- Safety and Security: Act as first aider and fire marshal, responsible for the safety and well‑being of residents during emergencies, with regular patrols and checks on Wellbeing and Facilities.
- Welcoming and Attentive: Serve as the first contact point, welcoming new residents, addressing complaints, handling anti‑social behaviour reports, and providing empathetic support to residents and the public.
- Collaborative Teamwork: Work alongside experienced housing advisors, contributing to the well‑being of residents and visitors and maintaining a high‑quality service.
We prioritise improving diversity and inclusion in the workplace and the services we provide, valuing authenticity and encouraging all staff to share their opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups. As a team member, you can learn, grow, and reach your full potential. We are committed to your development and support your personal growth journey through comprehensive learning and development programs, training, qualifications, and on‑the‑job experience.
Benefits- Free gym access across our sites
- Discounts from major retailers and supermarkets
- Free access to well‑being and counselling services
- The ability to work from a range of outer London work locations
- Career development programmes to help you thrive
- Family‑friendly policies, including enhanced maternity pay
- Life Assurance (permanent contracts only)
For a complete list of our staff benefits, please click here.
Housing and Support Officer in Harrow employer: YMCA St Paul's Group
YMCA St Paul's Group is an exceptional employer dedicated to empowering young people and communities in London. With a strong commitment to diversity and inclusion, employees are encouraged to share their voices and participate in meaningful change through Employee Resource Groups. The organisation offers comprehensive development programmes, generous benefits including free gym access and well-being services, and a supportive work culture that prioritises personal growth and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Support Officer in Harrow
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sector, especially those connected to YMCA St Paul's Group. Attend events or workshops where you can meet potential colleagues and learn more about the organisation's culture.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and crisis management. Think about your past experiences and how they relate to the role of a Housing and Support Officer. We want to see your passion for helping others!
✨Tip Number 3
Showcase your soft skills! In this role, empathy and communication are key. Be ready to share examples of how you've positively impacted someone's life or resolved conflicts in previous positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our mission to support young people and communities.
We think you need these skills to ace Housing and Support Officer in Harrow
Some tips for your application 🫡
Show Your Passion for Community Support:When writing your application, let your enthusiasm for supporting young people and communities shine through. Share any relevant experiences or motivations that align with our mission at YMCA St Paul's Group.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the key responsibilities of the Housing and Support Officer role. We want to see how you can contribute to our dynamic team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at YMCA St Paul's Group
✨Know the Organisation
Before your interview, take some time to research YMCA St Paul's Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Housing and Support Officer, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers or resolved conflicts. Be ready to discuss how you would handle specific scenarios that may arise in this role.
✨Demonstrate Empathy and Understanding
This role involves working closely with residents who may be facing challenging situations. Think about how you can convey empathy during the interview. Share stories that highlight your ability to connect with people and provide support, especially in difficult circumstances.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the organisation’s goals.
