Housing and Support Assistant cloned on 07-01-26 14:06:13 in Harrow

Overview

Join to apply for the Housing and Support Assistant role at YMCA St Paul’s Group.

Location: London, England (various sites). This role is part of the Housing and Support team focused on delivering high-quality housing and support to residents and visitors.

About YMCA St Paul’s Group

YMCA St Paul’s Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities, with a commitment to long-term transformation in mind, body, and spirit. YMCA St Paul’s Group has served the community for over 150 years.

The Role

You will assist the Housing and Support team in delivering high-quality housing and support to our residents. In this role, you’ll frequently be the first point of contact for residents and visitors, addressing inquiries and providing information and holistic advice. You will deliver a consistent, top-tier customer service experience for everyone you engage with, especially residents and their support network. Your role will be varied with responsibilities including reception duties, first aid, fire marshal duties, health and safety, and representing YMCA St Paul’s Group to welcome new residents and Health & Wellbeing members.

Responsibilities

• Deliver Outstanding Customer Service: provide high-quality customer service to residents and their support networks.
• Versatility: perform reception duties, manage telephone services, handle mail, oversee repairs, process payments, and contribute to building safety.
• Safety and Security: act as first aider and fire marshal, conduct regular patrols, wellbeing and facilities checks.
• Welcoming and Listening: greet new residents, address complaints, handle reports of anti-social behaviour, and identify/report concerns as appropriate.

What We Offer

YMCA St. Paul’s Group prioritises diversity and inclusion in the workplace and services. You will be encouraged to share your opinions and participate in Employee Resource Groups. The organisation supports your development through a comprehensive learning and development program, including training, qualifications, and on-the-job experience to support growth and advancement.

Benefits

• Free gym access across sites
• Discounts from major retailers and supermarkets
• Free access to wellbeing and counselling services
• Opportunity to work from a range of outer London locations
• Career development programmes
• Family-friendly policies, including enhanced maternity pay
• Life Assurance

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Non-profit Organizations