At a Glance
- Tasks: Lead and manage housing support teams to empower young residents.
- Company: YMCA St Paul's Group, a charity transforming lives in London for over 150 years.
- Benefits: Free gym access, discounts, well-being services, and career development programmes.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be a catalyst for change and make a real impact in your community.
- Qualifications: Leadership skills and a passion for supporting young people.
The predicted salary is between 30000 - 40000 € per year.
About YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life‑changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long‑term transformation in mind, body, and spirit, YMCA St Paul's Group has served the community for over 150 years.
About The Role
- To provide leadership and management to the Housing and Support and Customer Services team(s) at your site(s).
- Manage a whole‑team approach to the provision of progression opportunities in conjunction with the Progression Team Manager.
- Work collaboratively with other departments – in particular, Facilities and Property Management and other community operations teams (Health and Wellbeing, and Children, Youth and Families) to deliver the best service for our residents and customers.
- To have responsibility for the delivery of Housing and Support in your service(s), and in particular, that rent and service charge income is maximised.
- To be responsible for the safeguarding of residents at your service.
- To be responsible for maximising housing occupancy and minimising voids, leading on all referrals and the induction of new residents, acting as the link for partner agencies.
- Oversee the compliance with Tenancy and License conditions, and deal with any anti‑social behaviour, making appropriate decisions in line with the YMCA policies and procedures.
- To be responsible for the delivery of high‑quality Customer Services in your service through the effective management of the Customer Services team.
What We Offer
At YMCA St. Paul’s Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups. As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on‑the‑job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
Benefits
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to well‑being and counselling services.
- The ability to work from a range of outer London work locations.
- Career development programmes to help you thrive.
- Family‑friendly policies to help you balance work‑life, including enhanced maternity pay.
- Life Assurance.
For a complete list of our staff benefits, please, click here.
Housing & Support Manager in Ealing employer: YMCA St Paul's Group
YMCA St Paul's Group is an exceptional employer dedicated to empowering young people and communities across London. With a strong focus on diversity, inclusion, and personal development, employees benefit from comprehensive training programmes, flexible work locations, and a supportive work culture that values authenticity and collaboration. Join us to make a meaningful impact while enjoying perks like free gym access, discounts, and family-friendly policies.
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Support Manager in Ealing
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sector, especially those connected to YMCA St Paul's Group. Attend events, join relevant online groups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for community work! When you get the chance to chat with potential employers, share your experiences and why you care about supporting young people and communities. Authenticity goes a long way in making a memorable impression.
✨Tip Number 3
Prepare for interviews by researching YMCA St Paul's Group thoroughly. Understand their mission, values, and recent projects. This will help you tailor your answers and demonstrate that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the YMCA St Paul's Group family. Keep an eye on our careers page for the latest opportunities!
We think you need these skills to ace Housing & Support Manager in Ealing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing & Support Manager role. Highlight your relevant experience in leadership, customer service, and community support to show us you’re the perfect fit!
Show Your Passion:YMCA St Paul's Group is all about empowering young people and communities. Let your enthusiasm shine through in your application! Share any personal experiences or motivations that connect you to our mission.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your skills and experiences without having to decipher complex sentences!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure we receive your details and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at YMCA St Paul's Group
✨Know Your Stuff
Make sure you understand YMCA St Paul's Group's mission and values. Familiarise yourself with their work in supporting young people and communities, as well as the specifics of the Housing & Support Manager role. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and management experience. Think about times when you've successfully led a team or managed a project, especially in housing or community services. Be ready to discuss how you can foster collaboration across departments, as this is key for the role.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about handling difficult situations, such as anti-social behaviour or safeguarding issues. Prepare specific scenarios where you've effectively resolved conflicts or improved service delivery. This will illustrate your capability to maintain a safe and supportive environment for residents.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about their approach to diversity and inclusion or how they measure success in the Housing and Support team. This shows you're engaged and thinking about how you can contribute to their mission.
