Resident Support Manager - Nights (Derngate)

Help young people belong, contribute and thrive. At YMCA South Midlands, we believe every young person deserves a safe place to live, someone who believes in them and the opportunity to build a brighter future. We're looking for an experienced and compassionate Resident Support Manager (Nights) to lead our out-of-hours support service, ensuring residents feel safe, supported and valued when they need us most. This is a rewarding role where you'll combine operational management with hands-on support, leading a team that delivers outstanding care, responds confidently to challenging situations and creates a welcoming environment every evening. About the Role As Resident Support Manager (Nights), you'll lead our Out of Hours Team, creating a culture that is welcoming, caring, transparent and resident-focused. You'll ensure residents receive high-quality support outside normal office hours, responding to safeguarding concerns, wellbeing issues, crises and challenging behaviour with professionalism, empathy and sound judgement. Alongside supporting residents, you'll coach and develop your team, ensuring they have the confidence, training and support to deliver exceptional services safely and consistently. You'll also work closely with the daytime Resident Support Team to ensure seamless communication, continuity of support and a consistent experience for every resident. Key Responsibilities Lead and manage the Out of Hours Resident Support Team. Create a safe, welcoming and supportive environment for all residents. Respond to safeguarding concerns, incidents and emergencies. Support residents experiencing mental health crises or emotional distress. Manage challenging behaviour using trauma-informed and strengths-based approaches. Ensure accurate handovers, record keeping and incident reporting. Coach, develop and support team members through regular supervision. Deliver training, guidance and continuous development for the Out of Hours Team. Work collaboratively with the daytime teams and external agencies. Promote resident wellbeing, independence and positive outcomes. Ensure compliance with safeguarding, health