At a Glance
- Tasks: Lead a team to support young people in achieving independence and positive outcomes.
- Company: YMCA Robin Hood Group, dedicated to empowering young people.
- Benefits: Generous leave, funded training, health benefits, and career progression.
- Other info: Join a values-driven organisation committed to diversity and inclusion.
- Why this job: Make a real difference in young people's lives every day.
- Qualifications: Experience in supported accommodation or children's residential preferred.
The predicted salary is between 32812 - 40104 £ per year.
Are you passionate about helping young people build brighter futures? YMCA Robin Hood group provides temporary supported accommodation for young people aged 16+, refugees, unaccompanied asylum seeking children, children leaving care and vulnerable adults across Nottinghamshire in our network of transitionary homes and supported accommodation. We believe everyone deserves a fair chance to discover who they are and what they can become. We are looking for someone who shares those values and wants to create services where young people feel safe, supported and empowered.
As we seek to enhance our existing services, we are introducing a new Housing Services Manager position for Commissioned Services, working across Mansfield, Ashfield and Nottingham City with our 16+ services. The focus for this role is to coordinate and oversee successful outcomes for our young people aged 16-23, ensuring they have access to education or employment, increase their independence skills and have access to quality accommodation. Our 16+ Commissioned Services are registered with Ofsted so you will be responsible for ensuring compliance with Supported Accommodation Regulations as well as ensuring compliance with Contractual requirements.
This is a really varied role which will stretch you across day-to-day operations into strategic planning for the future.
Role Highlights
- Location: Working across our Mansfield, Ashfield and Nottingham locations
- Hours: 37.5 hours per week, predominately Monday to Friday.
This is an opportunity to lead a well-established service while influencing its future direction. You’ll have the autonomy to drive improvements, shape service delivery, build strong partnerships and make a lasting difference to young people’s lives.
On a day to basis, you can expect your role to include:
- Lead a team of 3 Housing Services Support Managers, ensuring they are meeting their KPI’s in line with the commissioned contracts with Nottinghamshire County Council and giving our young people all the support they require to achieve positive outcomes, using the homelessness outcome star framework.
- Manage and oversee safeguarding incidents including attending multi-agency meetings with Social Care and other statutory partners.
- Work closely with the Maintenance and Domestic teams to ensure properties are both turned around quickly for new residents but also are maintained to a high standard.
- Be pro-active in managing metrics and KPIs, ensuring your teams are working to high standards through completing regular quality audits of support plans, risk assessments and other KPI areas.
- Manage quarterly contract reviews with Commissioners including providing data and analysis around KPIs and ensuring compliance with the 16+ contracts.
- Ensure compliance with Supported Accommodation Regulations communicating with Ofsted as required.
This is a very varied role where truly, no two days are the same. You will be highly supportive of the teams that you directly and indirectly manage and look to bring everyone on the same journey of development and improvement; instilling a desire in everyone to do the very best they can to drive those positive outcomes for our young people.
You will be highly motivated to make a difference and a positive impact on the local communities our properties reside in, ensuring our young people can contribute, belong and thrive. You will also use your own personal drive and personality to build relationships with external partners and stakeholders to leverage services which may be of use to our young people, but also to explore community initiatives our young people can get involved with too.
About You
From a background in supported accommodation or children’s residential, you will be able to bring knowledge and understanding of supported accommodation regulations, the challenges our young people face as well as an awareness of the support that our young people can expect from other partner agencies. You will be motivated by your desire to make a positive impact on our young people and you will passionately share our belief that everyone should have a fair chance to discover who they are who they can become.
You will be self-motivated and driven to create continual development/process improvement. You will be a brilliant communicator; whether dealing with your staff or our young people, you will be able to inspire, engage and motivate. You will be confident in 1-2-1 communication and in group settings, able to represent your service area at team and wider organisation meetings.
You might already have team leadership skills from a previous role or looking to make that first step into management, we are happy to support your development. You will be supported to complete a Level 3 Housing qualification if you don’t already have this. We are ideally looking for someone with experience of working in housing management and/or children’s residential. Either through experience or qualification, you will have excellent knowledge of the welfare and benefits system, safeguarding, housing and homelessness legislation and Ofsted.
Possessing excellent conflict resolution skills, you will be a clear leader with excellent problem-solving skills, be passionate about best practice and driving continuous improvement at an individual and team level for performance. It is desirable that you have a full driving licence (as travel between our sites is required) but these can be accessed by public transport across Nottinghamshire.
Make a tangible difference to young people's lives every day. Lead a passionate and committed team. Opportunity to influence and improve services. Support to develop your career, including funded qualifications. Be part of an organisation with strong values and a clear social purpose.
What We Value
We’re driven by our core values and we look for these in every member of our team:
- We Seek Out – We’re always looking for ways to do better.
- We Welcome – We include, respect, and support everyone.
- We Inspire – We believe in every person’s potential.
- We Speak Out – We advocate for what’s right.
- We Serve Others – We act with compassion and purpose.
These values are more than just words—they shape how we work, lead, and serve.
Our North Star
Everything we do is inspired by our ambition that every child and young person we support:
- Builds the relationships that help them discover who they are
- Develops the skills and confidence to shape their own life
- Learns how to connect with and contribute to the world around them
You will play a vital role in achieving this mission. We value your commitment and relentless dedication and have crafted a package of health & well-being benefits. Here’s some of what you can expect:
- 23 days annual leave (plus bank holidays), increasing to 28 days with service
- Funded training, qualifications & career progression across YMCA services
- Quarterly Campfires – celebrating our impact across the organisation
- Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme
- Discounted YMCA childcare & holiday clubs
- £500 refer-a-friend bonus
Diversity & Safer Recruitment
YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive. Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share your needs with us so we can support you with your requirements. Please contact our recruitment team in the first instance. We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All applicants will be subject to DBS checks, reference checks, and thorough vetting as part of our commitment to safeguarding.
What Happens Next? We reserve the right to close the position earlier than advertised if required. Due to the large number of applications we receive, we will be unable to provide specific feedback on why you may not have been shortlisted. For an informal conversation before applying, please reach out to our recruitment team who would be delighted to help.
Housing Services Manager in Mansfield employer: YMCA Robin Hood
YMCA Robin Hood is an exceptional employer, offering a supportive work culture that prioritises the well-being of both staff and the children in our care. With funded training and clear pathways for progression, employees are empowered to grow professionally while making a meaningful impact in the lives of vulnerable children. Located in Selby, our residential home fosters a collaborative environment where team members can thrive and contribute to trauma-informed practices.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Manager in Mansfield
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at YMCA Robin Hood.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from YMCA Robin Hood!
✨Showcase Your Passion and Expertise
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✨Leverage Your Network
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We think you need these skills to ace Housing Services Manager in Mansfield
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to YMCA Robin Hood:Before hitting send, make sure to tailor your application specifically to YMCA Robin Hood! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at YMCA Robin Hood
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
