At a Glance
- Tasks: Support young adults in a nurturing environment, providing guidance and resolving conflicts.
- Company: YMCA, dedicated to empowering individuals and fostering community.
- Benefits: Competitive pay, training opportunities, and a chance to make a real difference.
- Other info: Join a dynamic team focused on positive outcomes for young people.
- Why this job: Be the first point of contact for residents and help them thrive.
- Qualifications: Empathy, strong communication skills, and a passion for helping others.
The predicted salary is between 20250 - 24750 £ per year.
Job Purpose: You will support our belief that everyone should have the chance to discover who they are and what they can become and share our core values; Caring, Honesty, Respect and Responsibility, which underpin everything we do. Working in our supported housing service, our priority is to provide a safe, compassionate, nurturing, and supportive environment that facilitates young people and adults, aged 18-35 years, to have positive outcomes and fulfil their potential.
As a Housing Duty Worker, you will be the first contact point for our residents. You will be the key hub to our operations, provide excellent customer services while being adaptable to meet the needs of a diverse and dynamic resident population in a busy accommodation building and for transitionary properties across the local area. You will be able to positively influence our young people and adults by taking a calm, empathetic, non-judgmental standpoint to diffuse situations, resolve conflicts and support any queries our residents may have. By effectively sign-posting to relevant colleagues and 3rd party organisations, you will see the demonstrable difference you have made.
Key Behaviours:
- Caring - Be dependable, listen, and believe in mind, body and spirit.
- Honesty - Be transparent, fair and open-minded in delivering our services. We will do what we say we will.
- Respect - Respect, empower and involve, collaborate, lead, and deliver an inclusive service with equal access, be responsive to resident’s needs; we will expect the best, stretch and hold our residents accountable and learn from our mistakes.
- Responsibility - A two-way conversation, see our work in the context of their strengths providing support and guidance. We will always aim to exceed expectations. Provide opportunities and be proactive to involve and empower, to motivate engagement.
- Empathy - Being aware of resident's needs, seeing things from their perspective, they come first, empower, advocate and set boundaries and expectations.
- Passionate - Driven by the desire to improve lives, we aim to help residents to be the best they can be, inspire, broaden horizons and connect, so they can discover who they are and what they can become.
This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.
Housing Duty Worker in Worksop employer: YMCA Robin Hood Group
YMCA Robin Hood Group is an exceptional employer dedicated to providing a nurturing environment for both children and staff. With a strong focus on employee development, we offer comprehensive training, support for professional qualifications, and clear career progression pathways. Our inclusive work culture, combined with competitive benefits such as generous annual leave and health plans, makes us a rewarding place to work for those passionate about making a difference in children's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Duty Worker in Worksop
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at YMCA Robin Hood Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from YMCA Robin Hood Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like YMCA Robin Hood Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at YMCA Robin Hood Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Duty Worker in Worksop
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to YMCA Robin Hood Group:Before hitting send, make sure to tailor your application specifically to YMCA Robin Hood Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at YMCA Robin Hood Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
