Part Time Housing Duty Worker in Sutton in Ashfield

Are you able to work weekends 23 hours per week and looking for a role where you can make a difference to a young person's life? As part of our dedicated housing provision for 16-24 year olds based in Sutton in Ashfield, YMCA Robin Hood Group are looking for responsible, trustworthy and compassionate people to join our Support Housing team to oversee the smooth running of our building and provide our residents with the support and care they require.

Our Housing Duty Workers are at the heart and soul of our housing team; being the first person most of our residents come into contact with. You will be there to support them with anything they need while overseeing the smooth running of the building in general. You will share our belief that everyone should have a fair chance to discover who they are and what they can become.

Being a Housing Duty Worker is one of the busiest and most varied roles in our service; you will cover everything from support work, incidents, administration, security, fire safety, cleaning support, and anything else that might arise during your shift. With a specific interest in supporting young people, you will enjoy variety, love being busy, and thrive on unpredictability.

You will support our residents by:

• Providing advice and assistance
• Providing keys/replacements where needed
• Collecting rent payments and dealing with queries or charges relating to rent payments
• Ensuring they understand their tenant obligations and their rights and responsibilities as outlined in the License Agreement
• Taking payments
• Providing first aid
• Responding to fire alarms
• Being a first point of call when dealing with incidents, including emergencies, liaising with the police and other agencies to prevent damage/harm to our residents and buildings
• Crisis Management and incident reporting
• Undertaking facilities/domestic duties to maintain the upkeep of our building if needed

You will also support applications from prospective residents, helping with form filling and signposting other agencies who may be able to assist them.

We have made sure our shift patterns are fully accessible by public transport no matter what time you start or finish. Working 23 hours per week across weekends, our shift patterns are:

• Friday - 11pm - 11am
• Saturday - 11pm - 11am

We have our own team of weekday Housing Duty Workers, so there is no need for you to work during the week unless you want overtime!

We are looking for someone ideally with experience or interested in gaining experience working in supported housing with vulnerable adults and young people aged 16-24 years old. However, we are also happy and able to provide training and development to start your career in Housing.

You will need to have an understanding of the needs of young people (aged 16 – 25) who may have drug, alcohol, and other issues. Regardless of your background, you will be confident in dealing with difficult situations and handling conflict appropriately.

This role would suit you if you have experience or a desire to learn skills for social work, youth work, housing, drug and alcohol services, rehabilitation services, sociology, security, and much more.

This role will really push your personal skills as we are looking for someone, regardless of experience, who can:

• Work with minimal supervision, use initiative, work alone, and work as part of a team
• Respond quickly and effectively to emergencies
• Deal with conflict, manage aggressive behaviour, and diffuse situations effectively
• Communicate with people of all backgrounds and abilities, with excellent communication skills
• Form and maintain relationships with appropriate professional boundaries, acting as a role model for our residents

This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.