Supported Accommodation Worker Nottingham Supported Housing

At YMCA Robin Hood, we provide supported accommodation for those who have found themselves homeless or at risk of homelessness by providing safe, secure homes while they rebuild their lives. Working closely with our residents, our aim is to support them back to independent living and into education or employment.

With our guidance, help and support, you will work closely with our residents to take those vital steps towards independence.

If you have the passion, empathy, drive and determination to support people to build independence, overcome their challenges, and shape a brighter future, please read on!

Being based in Nottingham City Centre, you will work with our residents to build trusted, understanding and person‑centered relationships.

An average day as a Supported Accommodation Worker would include:

• Start your day from the YMCA offices; checking your emails, liaising with overnight staff for any incidents or events you need to be aware of.
• Work with your residents individually and in small groups to understand their strengths, what they enjoy and craft constructive activities to encourage new skills to increase confidence and self-esteem.
• Explore pathways with local providers to open volunteer, education or employment opportunities.
• Follow your schedule to ensure every resident is met with on a regular basis.
• Support tenancy related issues and where necessary take steps to issue warnings and as a worst case scenario, evictions.
• Arrange and run sessions for the residents to build their life skills.

If you are looking for a role where your day is ever the same and where you get to make a real difference to people’s lives, this is the perfect role for you!

About You

• This is a demanding but rewarding role which requires experience of supporting vulnerable/challenging people with a variety of needs.
• Your communication skills will be your greatest strength; able to build rapport and trust with your residents.
• Previous experience in Supported Housing or an understanding of the challenges faced by vulnerable individuals is valuable.
• You must be proactive and passionate about supporting people and share our belief that everyone should have a fair chance to discover who they are and what they can become.
• You must understand the needs of homeless people and the services available to them to be able to signpost to relevant 3rd parties.
• You must be confident in lone‑working and managing your own schedule, as well as working with your team to achieve results.
• This is primarily a Monday‑Friday role, but occasional early mornings, evenings, or weekend shifts may be required to support the team.

Why You’ll Love This Role

• Impactful Work: Be part of meaningful changes in people’s lives every day, watching them move on to successful, independent next steps.
• Career Growth: Develop your understanding and gain qualifications and experience in housing support and working with vulnerable people and/or people experiencing homelessness.
• Supportive Environment: Work within dedicated teams across Ashfield and Mansfield that values collaboration, continuous learning, and compassion.

This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.

Hours

37.5 hours per week

Benefits

We offer the following benefits from day 1 of your employment with us:

• Equivalent of 23 days annual leave (plus bank holidays) increasing 1 day each year for your first five years.
• Workplace pension with Royal London (3% employer contribution, 5% employee contribution)
• 4 × Life Insurance/Death in Service whilst in the pension scheme
• Reduced school holiday childcare places at YMCA Camp Williams Nottingham & Newark
• 10% off in our hospitality venues including The Malt Cross and the Café at our Activity Village in Newark.
• Pastoral support
• Cycle to Work Scheme
• Excellent opportunities for development and progression
• Support for further study up to post‑graduate level‑7 courses to support your development
• £500 refer a friend scheme applicable across the Group
• Regular ongoing in‑house training
• Eligible to join the Blue Light Discount scheme
• Staff events and annual celebrations

Additional benefits upon successful completion of probation

• Private medical and dental cashback scheme with Westfield Health and access to Westfield Rewards for high‑street discounts
• £120 cash annual contribution towards either travel costs, childcare costs or a private gym membership