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For Companies At a Glance
- Tasks: Support young residents, manage emergencies, and ensure a safe living environment.
- Company: YMCA Robin Hood Group, dedicated to empowering young people in Nottingham.
- Benefits: Flexible hours, training opportunities, and the chance to make a real difference.
- Why this job: Join a compassionate team and help shape the lives of young individuals.
- Qualifications: Experience with young people and a willingness to learn about supported housing.
- Other info: Part-time role with potential for career growth in social work and housing.
Overview
Are you able to work weekends 23 hours per week and looking for a role where you can make a difference to a young person\’s life? YMCA Robin Hood Group, based in Nottingham City Centre, is looking for responsible, trustworthy and compassionate people to join our Support Housing team to oversee the smooth running of our building and provide residents with support and care.
You will be part of our Housing Duty Workers, the first point of contact for many residents, helping with needs and ensuring the building runs smoothly.
We are committed to giving everyone a fair chance to discover who they are and what they can become.
Responsibilities
- Provide advice and assistance to residents
- Provide keys/replacements where needed
- Collect rent payments and handle queries or charges relating to rent
- Ensure residents understand their tenant obligations and rights under the License Agreement
- Take payments
- Provide first aid
- Respond to fire alarms
- Be the first point of contact for incidents, including emergencies; liaise with police and other agencies to prevent damage or harm
- Crises management and incident reporting
- Undertake facilities/domestic duties to maintain the upkeep of the building if needed
- Assist prospective residents with applications and signpost to other agencies as appropriate
Shift pattern and hours
Working 23 hours per week across weekends. Shift patterns: Friday 11pm-11am; Saturday 11pm-11am. Our weekday Housing Duty Workers handle weekday coverage, with overtime optional.
Qualifications and requirements
- Experience or interest in working in supported housing with vulnerable adults and young people aged 16-24
- Willingness to receive training and development to start a career in Housing
- Understanding of the needs of young people (aged 16-25) who may have drug, alcohol and other issues
- Ability to deal confidently with difficult situations and manage conflict appropriately
- Desire or experience in social work, youth work, housing, drug and alcohol services, rehabilitation, sociology, security, etc.
- Ability to work with minimal supervision, use initiative, and work as part of a team
- Ability to respond quickly and effectively to emergencies
- Ability to manage conflict and diffuse situations; excellent communication skills
- Ability to form and maintain professional boundaries and be a positive role model for residents
Additional information
This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.
Proud member of the Disability Confident employer scheme.
Disability Confident
A Disability Confident employer will generally offer an interview to applicants who declare a disability and meet the minimum criteria. Details and exceptions apply in high-volume recruiting times. For more information, please refer to the official Disability Confident guidance.
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Part Time Housing Duty Worker employer: YMCA Robin Hood Group
Contact Detail:
YMCA Robin Hood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Housing Duty Worker
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the housing sector. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Be ready for the unexpected! Prepare for situational questions during interviews by thinking about how you would handle various scenarios related to crisis management and resident support. Show us your problem-solving skills!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. You want to convey that you're someone residents can trust and rely on.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Part Time Housing Duty Worker
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your passion for supporting young people. Share any relevant experiences or interests that highlight your commitment to making a difference in their lives.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to address the key responsibilities and qualifications mentioned in the job description without fluff.
Tailor Your Application: Make sure to customise your application for this specific role. Use language from the job description to show that you understand what we’re looking for and how you fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at YMCA Robin Hood Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Duty Worker. Familiarise yourself with the key tasks like providing support to residents and managing emergencies. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Compassion
This role is all about supporting young people, so be prepared to share examples from your past experiences where you've demonstrated compassion and understanding. Whether it's through volunteer work or personal experiences, highlight how you can relate to the challenges faced by residents.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, such as dealing with a conflict between residents or responding to an emergency. Think through potential scenarios and how you would approach them, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how the team supports each other. This shows your enthusiasm for the role and helps you gauge if the environment is the right fit for you.