Housing Services Manager Nottingham Supported Housing

The YMCA Robin Hood group provides temporary supported accommodation for young people, refugees, unaccompanied asylum seekers, children leaving care and vulnerable adults across Nottinghamshire in our network of transitionary homes and supported accommodation. We are looking to recruit a new Housing Services Manager for Commissioned Services, working across Mansfield, Ashfield and City for our 16+ services. The focus for this role is to coordinate and oversee successful outcomes for our residents, well‑maintained properties, managing long‑term voids and personal charge collections.

You will be KPI driven and naturally looking for continual development/process improvement; we are really proud of all the work we do today but know there are improvements that can be made and refinements to be explored to finely tune our service area. You will be motivated by your desire to make a positive impact on people and you will passionately share our belief that everyone should have a fair chance to discover who they are and who they can become. This is a really varied role which will stretch you across day‑to‑day operations into strategic planning for the future.

Responsibilities

• Lead a team of Housing Services Support Managers, ensuring they are meeting their KPI’s in line with the commissioned contracts with Nottingham County Council and giving our residents all the support they require to achieve positive outcomes, using the homelessness outcome star framework.
• Manage the budget for your service area including staffing, equipment, funded projects etc.
• Work closely with the Maintenance and Domestic teams to ensure properties are both turned around quickly for new residents but also are maintained to a high standard.
• Be pro‑active in managing personal charges, housing benefit claims, occupancy, managing periods of voids and working closely with the Assessment teams to identify new suitable tenants.
• Provide support for incidents and complete investigations to identify learnings.
• Manage the KPI’s and analyse the data to prepare reports to provide insight on the effectiveness and performance of this service area.
• Drawing on your experience and knowledge to input information for new Bids.
• Provide support or project manage newly funded projects.
• This is a very varied role where truly, no two days are the same. You will be highly supportive of the teams that you directly and indirectly manage and look to bring everyone on the same journey of development and improvement; instilling a desire in everyone to do the very best they can to drive those positive outcomes for our residents.
• Personally, you will be highly motivated to make a difference and a positive impact on the local communities our properties reside in, ensuring our residents can contribute, belong and thrive.
• You will also use your own personal drive and personality to build relationships with external partners and stakeholders to leverage services which may be of use to our residents, but also to explore community initiatives our residents can get involved with too.

About You

From a background in supported housing, you will bring knowledge and understanding of supported accommodation, the challenges our residents face but also an awareness of the support and 3rd parties available to support our residents. You will be a brilliant communicator; whether dealing with your staff or our residents, you will be able to inspire, engage and motivate. You will be confident in 1‑2‑1 communication and in group settings, able to represent your service area at team and wider organisation meetings.

You might already have team leadership skills from a previous role or looking to make that first step into management, we are happy to support your development. We are ideally looking for someone with experience of working in housing management and/or supported housing services. If you had a recognised housing qualification this would be highly desirable. Either through experience or qualification, you will have excellent knowledge of the welfare and benefits system, safeguarding, housing and homelessness legislation.

You will need to be confident managing budgets and exploring funding opportunities as well as designing and implementing policies, and reporting. Possessing excellent conflict resolution skills, you will be a clear leader with excellent problem solving skills, be passionate about best practice and driving continuous improvement at an individual and team level for performance.

It is desirable that you have a full driving licence (as travel between our sites is required) but these can be accessed by public transport across Nottinghamshire. This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.

Hours 37.5

Benefits

• We offer the following benefits from day 1 of your employment with us:
• Equivalent of 23 days annual leave (plus bank holidays) increasing 1 day each year for your first 5 years!
• Workplace pension with Royal London (3% employer contribution, 5% employee contribution)
• 4 x Life Insurance/Death in Service whilst in the pension scheme
• Reduced school holiday childcare places at YMCA Camp Williams Nottingham & Newark
• 10% off in our hospitality venues including the Malt Cross and the Café at our Activity Village in Newark.
• Pastoral support
• Cycle to Work Scheme
• Excellent opportunities for development and progression
• Support for further study up to post‑graduate level 7 courses to support your development
• £500 refer a friend scheme applicable across the Group
• Regular ongoing in‑house training
• Eligible to join the Blue Light Discount scheme
• Staff events and annual celebrations
• On passing your probation, you can select from one of the following additional benefits:
• Private medical and dental cashback scheme with Westfield Health and access to Westfield Rewards for high street discounts
• £120 cash annual contribution towards either: Travel costs, Childcare costs, Private gym membership