Housing Duty Worker YMCA Nottingham - Shakespeare Street Supported Housing

YMCA Robin Hood Group runs dedicated accommodation for 16-24 year olds based in Nottingham city centre. We are recruiting for a Housing Duty Worker to join our busy, friendly and diverse Supported Housing team. We are looking for responsible, trustworthy and compassionate people to oversee the smooth running of our building and reception area as well as acting as the first point of contact for many of our residents where you will signpost them to the specific help they need.

The full time staff work on a rotational basis on shift 0700 – 1500, 1500 – 2300 and 2300 – 0700.

Responsibilities

• Monitoring CCTV
• Providing advice and assistance to our Residents
• Providing keys/replacements where needed
• Signing in Visitors
• Daily administration
• Security of the building
• Cleaning support
• Any other tasks that might arise while you are on shift

You will also support applications from prospective residents, helping with form filling and signposting other organisations who may be able to help them.

Qualifications

We are looking for someone ideally with experience or interested in gaining experience working in supported housing with vulnerable adults and young people aged 16-24 years old. You will need to have an understanding of the needs of young people who may have drug, alcohol and other issues. However, we are also happy and able to give you the training and development to start your career in Housing. We can provide you on-the-job training and also formal, accredited training with an external provider.

Regardless of your background, you will be confident to deal with difficult situations and handle conflict appropriately.

Skills

This role will really push your personal skills as we are looking for someone, regardless of experience who can:

• Work with minimal supervision, use initiative, work alone and work as part of a team
• Respond quickly and effectively to emergencies
• Deal with conflict, manage aggressive behaviour and diffuse situations effectively
• Talk to people of all backgrounds and abilities, with excellent communication skills
• Form and maintain relationships with appropriate professional boundaries, acting as a role model for our residents

Hours

37.5

Benefits

• Equivalent of 23 days annual leave (plus bank holidays) increasing 1 day each year for your first 5 years
• Workplace pension with Royal London (3% employer contribution, 5% employee contribution)
• 4 x Life Insurance/Death in Service whilst in the pension scheme
• Reduced school holiday childcare places at YMCA Camp Williams Nottingham & Newark
• 10% off in our hospitality venues including the Malt Cross and the Café at our Activity Village in Newark
• Pastoral support
• Cycle to Work Scheme
• Excellent opportunities for development and progression
• Support for further study up to post-graduate level 7 courses to support your development
• £500 refer a friend scheme applicable across the Group
• Regular ongoing inhouse training
• Eligible to join the Blue Light Discount scheme
• Staff events and annual celebrations
• On passing your probation, you can select from one of the following additional benefits: Private medical and dental cashback scheme with Westfield Health and access to Westfield Rewards for high street discounts; £120 cash annual contribution towards either: Travel costs or; Childcare costs or; Private gym membership

This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.